If your Asos order was sent through a trackable service, you can track it until it gets to you. You will receive a shipping confirmation email once the warehouse sends your order. When you tap on the link in your email, you can view your tracking details.
Standard deliveries typically take about three working days from the time you place your order. Deliveries are done from Monday to Friday and Sunday except on public holidays. If you place an order that is worth more than £30.00, you won't be charged for deliveries. If the value is less, you will pay a small delivery fee.
Tracking Your Order
You can use delivery notifications sent via email and SMS to track your delivery. Your delivery partner keeps you updated on the progress of your order. You may also track your order by logging into the option 'My Account.' The option allows you to view your recent orders. Click on the option 'Track This Order' and you will be directed to the tracking page of the delivery partner.
On the Delivery Date
Once your order is delivered, you may need to sign. Some delivery partners may give you extra delivery features to suit your needs. They may have specified delivery window slots and GPS tracking to follow your parcel. Their services make it possible for you to know when to expect your order. With GPS tracking, you can keep an eye on your order until it gets to you.
If you are not available to receive your order when it is delivered, the delivery partner will leave a calling card to let you know if your parcel was delivered in a safe location. They may leave it with a neighbor or ask you to arrange to collect it.
If Your Order Was Not Delivered
1. Check Your Delivery Date
You may have the delivery date wrong. To confirm that your delivery date is right, check your Order Confirmation email and wait until that date has passed. If you have the date correct, check to ensure that there are no local delays in your area.
2. Try to Track Your Order Online
Try tracking your order online if it was sent through a trackable service. The option 'My Account' allows you to view your order easily. If the status shows as 'Shipped,' your order was sent with your local postal service. You can't track it.
3. Contact Asos
If your order has not been delivered even though the delivery date has passed, you may contact Asos and ask for help. The customer support agents will help you identify the best step to take.
Even though Asos tries to deliver your orders on time, it is not always possible. It is common to have delivery delays during busy periods. Other factors that may contribute to delivery delays include; traffic delays, logistics, bad weather conditions, and delays with the delivery partners. Asos will keep you updated in case of any issues. They do not bear responsibility for lost or stolen orders as a result of delivery instructions you left with the delivery partner.