Assurance Wireless is one of the most popular names in free government phones. The assistance program is run by Virgin Mobile. Follow these steps to activate your device;
1. Press the power key of your device and hold it for a few seconds to turn the device on
2. The Hands-Free Activation process will begin. Your Assurance Wireless device can complete the Hands-Free Activation process with no user interaction.
3. Your device will update the PRL
4. When it is complete, click 'Ok'
5. If there are any firmware updates, follow the on-screen instructions to complete. If there are no updates, click 'OK.'
6. The activation is now complete
Unlocking Your Assurance Wireless Phone
Unlocking your Assurance Wireless phone does not take much effort. Press the power button and the screen should turn on. Tap on the screen and hold on for some time. Your phone will now be unlocked.
If your phone is locked with a PIN or password, you must enter it to complete the process.
If you don't remember your PIN or password, it is still possible to unlock your phone. When you change your password or PIN, use one that is strong and unique. If you can't memorize the PIN or password, it is okay to write it down where no one can access it. Change your PIN if you suspect that someone has accessed.
If you can contact the manufacturer, do it and ask for assistance. You may also try entering your IMEI number to the manufacturer's website. If you can't access your IMEI number, ask the manufacturer if they can still help you. They may give you a security code to reset your password. One of the most important things when trying to unlock your phone is to know its model.
Seek Help From the Support Team
If you have trouble activating or unlocking your Assurance Wireless phone or plan, you may seek help from the support team.
If you would like to speak directly with a representative, the best way to contact them is over the phone. It is also the fastest way to get help.
When you are connected with a representative, you should try to be polite and pleasant. If they ask you for any information that may verify your identity, provide it as soon as possible. It is wise to gather all the information that may be helpful before contacting the support team.
You may not always get help the first time you call. You may need to make follow-up calls a few times. If one representative is unable to help you, you may get help from another one.
Email is another great option to seek support. If you do not necessarily have to speak with a representative, you may send them an email. This option is not appropriate if you need help urgently. You may need to exchange a few emails before finally getting help. Representatives may take a few hours before replying to each email. Keep your email short but try to include all the important details.
The Help Desk
The help desk is another reliable platform to seek support. It has lots of targeted tips and recommendations that cover various topics. Most users of Assurance Wireless phone seek help from the help desk before contacting the support team. You may follow existing conversations or start new ones.
When explaining your problem, be polite and patient. Even though other customers are likely to give you the help you need, they are under no obligation to do it. Getting help on the help desk takes a long time.
After thousands of Assurance Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Activate My Assurance Wireless Phone and Plan? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Assurance Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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