How Do I Re-Certify My Assurance Wireless Account?

If you are on the LifeLine program or any other government benefit program and using an Assurance Wireless program, you have to recertify your account every year. You may be asked to perform an assurance wireless account rectification on special occasions by the US government. You can recertify your Assurance Wireless account online, via email or through the phone

Recertifying your service with a government sponsored cell service like Assurance Wireless is crucial for you to remain eligible for the LifeLine program. At least once every year, you need to through recertifying your cell service program.

You may be asked to recertify at other times such as when the government is on a hunt for fraudulent accounts. However, once a year is what is policy.

Customers of Assurance Wireless will be happy to know that there is no charge for recertifying. By law, Assurance Wireless is required to call you before your eligibility for the program (your account) expires.

They will contact you through phone and text or even mail and inform you that you need to recertify your combing through a state eligibility database, they will find your name and number so as to send you the recertification alert. Failure to respond within 60 days of receive message confirmation means you will no longer be able to participate in the LifeLine program.

Certain information will be required for you to perform the recertification. Your phone number and PIN are obvious pieces of information that you should be able to recall when asked.

You will be requested to submit your address (former address if you recently moved homes), your birthday and your social security number. You may be asked which government support program are you a member of or how much income you earn per year.

The best way to recertify your Assurance Wireless account is to do it online. They do have a page specifically for this purpose.

The procedure for rectify your Assurance Wireless account online is as follows:

1. Launch your web browser

2. Open the Assurance Wireless website

3. Input your log in details and log into your account

4. Go to 'Manage Account'

5. You will be prompted to input the serial number on your Assurance Wireless phone. Input it twice as instructed and then wait

6. You should receive a notification telling you that your phone is in the process of recertifying

7. Wait until you receive another notification telling you to check your email for a confirmatory recertification message

8. Go to your email inbox and then click the link. If that doesn't work, paste it into the search bar of your web browser and click 'Enter' you should be redirected to your profile where it should show that your account has been recertified.

If the above process does not work or to simply ask customer service to recertify your account for you, you can contact them in a variety of ways:


Calling Assurance Wireless customer service is the most recommended method of contacting them and getting your account recertified. The reason is that it is fast and effective.

Moreover, you can check your account status online while you are on the phone with the customer service agent to ensure that the change has been taken effect. If it has not, you should stay on the line until it is or until you receive a reason why it cannot be done.

Talk with the agent and ask for advice as to how to recertify you number. You can obtain the Assurance Wireless customer service number from GetHuman.


Email is another alternative you can use to contact Assurance Wireless customer service. Though not as fast as calling them, it is quite effective. Moreover, you can send the email any time you want and you should receive a response within 24 hours.

Include all your account information in the email and ask them to recertify your account. Be concise yet conclusive.

The email address can be retrieved from GetHuman.

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How Do I Re-Certify My Assurance Wireless Account?

Why Did GetHuman Write "How Do I Re-Certify My Assurance Wireless Account?"?

After thousands of Assurance Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Re-Certify My Assurance Wireless Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Assurance Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Assurance Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Assurance Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Re-Certify My Assurance Wireless Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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What customers are saying about this and similar problems

My phone is shutting down. A lot takes a long time to restart can I make an xchange...
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I want to cancel my assurance wireless free phone. *******-****
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Phone cut off wont come back on

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