You can recover your Assurance Wireless voicemail password if you forgot it. If you enter the wrong password, you will receive a message suggesting that you contact the system administrator since your account can't access the system. The message can mean that you are locked out of the voicemail box since you entered too many invalid passcodes. The hard lock will stay on for 30 minutes if you don't reset your password
Resetting Your Assurance Wireless Voicemail Password
1. On the Verizon App
Before using the app, check to ensure that it is up to date. Certain Android and iOS devices may not support it. Follow these steps to complete the process on the app;
1. Open Apps and then 'My Verizon'
2. Click on the 'Menu' icon and then 'Account'
3. When prompted, enter your password and sign in
4. Click 'Account Settings'
5. Click on the Security tab
6. Click 'Manage voicemail password'
7. Enter the relevant info in the available fields and click 'Update'
8. Enter your new password. Your new password must be strong and unique. It must have four-seven numbers with no consecutive digits
9. Confirm the new password
On the Phone
You may recover your Assurance Wireless voicemail password by contacting the customer service agents on the phone. The support agents will help you reset your password as soon as possible.
If you call the automated customer support menu, say 'Reset voicemail password' when prompted. When prompted, enter the requested details for verification. The prompts will guide you to reset your password. You will receive a message from the Digital Assistant. Click on the link and follow the steps that follow.
Setting Up and Accessing Voicemail
1. Click 'Voicemail' on the home screen
2. Your handset will dial the voicemail number automatically
3. The voice prompts will guide you to set up your voicemail account
4. Open the keypad by tapping Dialpad
5. Your new messages will automatically display
6. Listen to your voicemail prompts to set up other options
7. Click 'End' to hang up
Contacting the Support Team
If you experience any challenges when trying to recover your Assurance Wireless voicemail password, you may contact the customer service agents for help. The best way to contact Assurance Wireless is on the phone. It is the only option to speak directly with a support agent and you can get help fast. The Assurance Wireless customer service agents are knowledgeable and they can give you answers to any other issues.
Consider seeking email support if speaking directly with an agent is not a priority. Send the support representatives a short email with the details of your problems and how you want them to help. They will get back to you with a solution as soon as possible.
The Assurance Wireless help desk may offer answers to your questions before you contact the support agents directly. The help pages cover common problems comprehensively and offer lots of helpful suggestions. If the support agents cannot help you on the help desk, they may suggest that you contact them on the phone. Consider seeking support on the help desk before exploring other options.
After thousands of Assurance Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Assurance Wireless Voicemail Password? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Assurance Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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