Assurance Wireless is a part of Virgin Mobile. It is now available in 40 states and the District of Columbia. Virgin Mobile works with the federal government to offer lifeline services to families with low income. If you lose your Assurance Wireless phone or suspect that it is stolen, you may get a replacement depending on Assurance policies.
The first step towards recovering your lost Assurance Wireless phone is trying to retrace your steps. If you look around, you may find your misplaced phone. If you are certain that your phone is lost or stolen, contact the support team and ask them to suspend your service. The best way to contact Assurance Wireless about your missing or stolen phone is on the phone. The agents will provide you with the best help possible. Explain that your phone is lost or stolen. You can then proceed to apply for your replacement phone.
When your service is suspended, the thief cannot continue to use your remaining balance. They will help you get a replacement at no charge. You should receive your replacement in a few days.
If your phone breaks within the first year, you may claim the Assurance Wireless one-year warranty.
The Phone Replacement Offer is a program for customers that report their Assurance Wireless phones missing or stolen. If you do not report your account lost or stolen, it expires after 60 days.
Applying for a Replacement
Visit Virgin Mobile's website and fill the application form with the relevant information and enter your zip code. Once you have filled all the requirements, send your filled form to Assurance Wireless through email or fax. You may also contact the support team on the phone.
The replacement phone may be new or refurbished. Whichever phone you get will be in good condition. When phones are shipped to Assurance Wireless service, they are inspected and updated with the latest software. If they have any scratches, they are cosmetically upgraded. All your replacement phones come with a warranty.
Your replacement phone should be shipped within 24 hours. This means that you will receive it in a few hours. Your order will be held 24 hours. This is meant to give you time to find your lost or stolen phone. You may cancel your order within 24 hours. If you don't, your new phone will be shipped on the next business day.
You should notify Assurance Wireless if you get your lost or stolen phone. You may call or visit the website within 24 hours of placing the order. Your order will be canceled if you notify Assurance Wireless in the 24 hour period.
There are many ways to seek support from Assurance Wireless. The help desk has plenty of targeted topics and tips that may help you find help solutions for specific problems. Most people start on the help desk before contacting the support team directly. When going back and forth with a representative, they may direct you to a different mode of communication.
The best way to seek support is on the phone. The customer support agents are always available on the phone. They are helpful and polite. If you are unable to get help from one of them, a different representative may be able to help you.
You may seek support from email if you are not interested in speaking directly with an agent. Your email should include all the details of your problem. You may need to send a few emails back and forth before getting the help you need. Assurance Wireless does not offer support on their social media sites.
After thousands of Assurance Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Assurance Wireless Phone Was Lost or Stolen? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Assurance Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Assurance Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Assurance Wireless Phone Was Lost or Stolen? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.