How Do I Get a Refund for Charge from Asurion?

Asurion is a leader in extended warranty protection plans for cellphones, tablets, computers, gaming consoles and other electronic devices. If you've purchased an Asurion plan and want to get a refund, you can do so within 30 days of purchasing your plan. Understanding the terms and conditions of your protection plan will help when requesting a refund for a charge from Asurion.

Owning a smartphone or other electronics means you want coverage to help in the event you need to repair or replace your device. Asurion is a leading provider of insurance for cellphones, tablets, computers, gaming systems and other electronics in your home. There may come a time when you need to request a refund from Asurion, so you want to make sure you know what steps to take. You can get information and assistance by contacting Asurion customer support here, and you can learn more below.

Understanding Your Asurion Plan

First, you want to make sure you fully understand your Asurion plan and whether you are eligible for a refund. The information below outlines Asurion's protection plan limitations.


Your deductible is set and cannot be negotiated. Asurion will not adjust your deductible from what is listed in your protection plan.

Time Limits

The time frame to request a refund or file a claim is limited. The usual amount is 60 days, but make sure you've read all the terms and conditions of your plan to be within that window.


Know that sometimes you'll be provided a comparable replacement device instead of a refund for the device costs.

Terms and Conditions

As mentioned earlier, know the terms and conditions of your Asurion protection plan. While the terms and conditions may not be exciting reading material, it is important to know what is in them to protect your device, your plan and your purse.

Escalating Your Request

Understand that there may be a time when you need to escalate your refund request to a higher level. By knowing the terms and conditions of your plan, you'll know when to escalate your request.

Requesting a Refund

The most effective and quickest way to get a refund for an Asurion charge is to cancel the plan and return it within 30 days of purchase. After that 30 day window, the plan cannot be returned/canceled for a refund. You can request a refund by canceling your plan or via telephone.

Canceling Your Plan

If you are in that 30-day purchase window of your Asurion plan, you can cancel it and get a refund. To cancel follow these steps:

  1. Open the website where you purchased your electronic item.
  2. Select the product.
  3. Click on the return button.
  4. Follow the steps to confirm cancelation.
  5. You should receive a cancelation confirmation email detailing when to expect your refund.


You can call Asurion customer support here for assistance with a refund. Provide the customer service representative with your name, date of purchase, protection plan number and reason for canceling. The representative will walk you through the refund process and assess if you are eligible for a refund.

When you purchase Asurion, you have a 30-day window to cancel your protection plan and request a refund. If you file a claim on your plan, you have a slightly larger time frame, but there is still a time limit on how to get a refund or replacement. For more information, contact Asurion customer support here.

How Do I Get a Refund for Charge from Asurion?

Why Did GetHuman Write "How Do I Get a Refund for Charge from Asurion?"?

After thousands of Asurion customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund for Charge from Asurion? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Asurion if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Asurion Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Asurion in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund for Charge from Asurion? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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