Even though breaking or losing your phone is common, it can be very frustrating when it happens. Protecting your mobile device should be a priority because replacing or repairing it can be expensive.
With Asurion, filing a claim for the replacement of a device is fast and simple. If your phone is lost, stolen, or damaged, Asurion will help you get a new one fast. 96% of replacement devices are sent on the next day. All you need to do is file a claim.
What Do You Need When Filing a Claim?
1. The make and model of your phone
2. Your shipping address
3. A detailed description of what happened
4. The billing address and the deductible's payment method
The entire process takes 10 minutes or less. When you speak with a customer care representative, they will make the process fast and effortless.
If you wish to enroll your phone in coverage, you should contact your wireless provider to find out if you are eligible. Usually, you can only be eligible for enrolment if you are within 30 days of upgrading or activating your device. Once you have enrolled in the program, you do no waiting period. You can file a claim immediately.
Filing Your Claim Online
Filing your claim online is the fastest way to get help. Once you have provided all the important information, you can submit the claim for your device. When that is done, you will receive an email with the details of your shipping and tracking information.
Tracking Your Claim
After filing your claim, you can go on to track the status of your claim. It is a great way to monitor the progress of your replacement phone while it is on its way to you. You can track your claim 24/7. The following are some things to keep in mind;
1. You must report claims within 60 or 90 days after the date of loss. This duration depends on your carrier
2. Once you receive the replacement device, you need to return the damaged device. Use the prepaid shipping label that comes with the replacement. If you do not return the damaged device within 10 to 15 days, you may have to pay non-return charges. If you lost your device but find it later, contact Asurion and ask to return it.
Asurion strives to replace your phone with a different one of the same model and make. Unfortunately, that is not always possible. If they can't find a replacement that is similar to your damaged or lost device, they will send you one that matches it in functionality and quality. Your claim may be fulfilled with a refurbished or new device. There are no guarantees when it comes to device color, features, brand, model, and accessory compatibility.
Canceling Your Claim
It is common to report a lost phone only to find it somewhere in your home or workplace. If that happens to you, you may cancel your claim.
The best way to cancel your claim is by contacting Asurion. They will ask you for details such as your claim ID and the Wireless number associated with your device. Different policies have different terms and conditions regarding cancelation. With most policies, you can cancel a claim a few days after reporting it. It is wise to go through the terms and conditions of your policy and understand them.
Contact Asurion customer support if you need help with your claim. To speak directly with a representative, you may contact them on the phone. You will be connected with an agent in about 22 minutes. Another option is to seek support on the helpdesk.
After thousands of Asurion customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Make a Claim with Asurion? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Asurion if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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