What Do I Do If I'm Having a Problem with My Asurion Claim?

To file a claim, you need to access the Asurion website and choose your carrier. These helpful tips wioll guide you through this process.

Asurion is a firm that provides insurance for smart phones, tablets, consumer electronics, appliances, satellite receivers and jewelry. The company has a presence in over 14 countries and serves over 280 million passengers.

To enroll for Asurion, you first have to call your cell service provider and find out if you are eligible or not. You are usually eligible for Asurion coverage 30 days after activating or upgrading your device.

To file a claim, you need to access the Asurion website and choose your carrier. You also need to ensure you have certain information before filing a claim including the make and model of your device in addition to the preferred method of payment for your claim.

It takes about 15 minutes or less to typically file a claim. However, if you are having trouble with your claim, you can contact Asurion in a variety of ways including:


You can check the status of your claim with Asurion through their website. You can check on the claim though the following process:

1. Launch your web browser and open the Asurion website

2. At the top of the website to the right hand side you will see a blue tab labeled 'File or Track a Claim.' Click the tab

3. You will be directed to a page where you will be prompted to select your cell service provider. Choose the relevant provider from the dropdown list

4. Based on the provider you chose, you will be presented with the option to start a claim or resume a claim. You can resume the claim you had already started if it is only one. If not, you should click 'Check claim status' below 'More Options'

5. You will be able to see the status of the claim and if the information provided conflicts with the information you have, you should contact Asurion as soon as possible.

Claim Inquiry form

Asurion have a claim inquiry form that you can fill in case you are having any issues with your claim. You can fill the form by following this process:

1. Launch your web browser and open the Asurion website

2. Scroll to the bottom of the website's homepage and select 'Contact Us from the 'About Us' menu

3. On the 'Contact Us' page you will see a blue tab labeled 'Contact a Representative.' Click the tab and you will be presented with the claims inquiry form

4. Fill the necessary fields including the purpose of your inquiry, the type of request and cell service provider. After presenting your claim problem in the comments section click 'Send' to submit the inquiry.

Social Media

You can also present an issue with your claim processing to Asurion through social media. They are especially active on Facebook and Twitter.

You can send them a tweet r write a post on their Facebook page notifying them of your issue. Better yet you can send them direct message on either platform and you will soon receive a response.

You can find their social media pages on their websites.

Phone Call

A phone call to Asurion's customer care is one of the best ways to notify Asurion of issues with a claim. The line is open 24/7 so you can call hem whenever you want.

The average hold time on the line is about 15 minutes and thereafter you will be connected to a customer service representative. You can obtain the phone number from GetHuman.

Help Desk

The final tool you have at your disposal to report problem with a claim to Asurion is their online help desk. The issue should be fixed in 21 hours.

You can retrieve the help desk's address from GetHuman.

What Do I Do If I'm Having a Problem with My Asurion Claim?

Why Did GetHuman Write "What Do I Do If I'm Having a Problem with My Asurion Claim?"?

After thousands of Asurion customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I'm Having a Problem with My Asurion Claim? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Asurion if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Asurion Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Asurion in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I'm Having a Problem with My Asurion Claim? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 3 years ago
Viewed 2,277,543 times
Asurion account
File a claim
Claim issues
Account issues
Customer support
Problem with a claim

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