How Do I Get a Refund from Asus?

If you bought something from Asus and found that it was damaged or didn't perform as you expected, you can return it for a refund. You can make the return in person at a store or you can mail it back to the company. If mail back your return, you will receive your refund within 10 days of the company receiving the item.

If you bought something from Asus and it was damaged, or didn't live up to your expectations, you should be able to return it to Asus and get a refund. Keep reading to learn how.

Asus' Return Policy

You can return any Asus product for a refund if you make the return within 30 days of the purchase. A restocking fee will be deducted from the refund amount. The item you return must not be damaged, unless the reason you are returning it is that it arrived in damaged condition.

Making the Return by Mail

You can return your Asus purchase by mail, but the return process starts online. Follow this procedure:

  1. Go to Asus' website.
  2. Sign in to your account.
  3. Go to your Orders section.
  4. Explain your reason for making the return when prompted. You will be sent a shipping label for free return shipping.
  5. Print out the shipping label.
  6. Pack up the item you are returning.
  7. Add the packing slip or receipt as proof of purchase.
  8. Put the shipping label on the box.
  9. Mail the package by the Post Office or FedEx.

You will receive your refund within 10 days of Asus receiving your return. It will be made to the same account you used to make the purchase.

Making the Return to an Asus Store

All you have to do is take the product to an Asus outlet and bring it to customer service. You should bring the receipt or packing slip with you as proof of purchase. If you made your original purchase with cash, you will be refunded with cash. If you made it with a credit or debit card then your account will be credited within 10 days.

Contacting Asus

If you have questions, you can get them answered by an Asus representative. You can get hold of one by chat, help forum, email or phone.

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Why Did GetHuman Write "How Do I Get a Refund from Asus?"?

After thousands of Asus customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Asus? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Asus if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Asus Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Asus in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Asus? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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