If you bought something from Asus and it was damaged, or didn't live up to your expectations, you should be able to return it to Asus and get a refund. Keep reading to learn how.
You can return any Asus product for a refund if you make the return within 30 days of the purchase. A restocking fee will be deducted from the refund amount. The item you return must not be damaged, unless the reason you are returning it is that it arrived in damaged condition.
You can return your Asus purchase by mail, but the return process starts online. Follow this procedure:
You will receive your refund within 10 days of Asus receiving your return. It will be made to the same account you used to make the purchase.
All you have to do is take the product to an Asus outlet and bring it to customer service. You should bring the receipt or packing slip with you as proof of purchase. If you made your original purchase with cash, you will be refunded with cash. If you made it with a credit or debit card then your account will be credited within 10 days.
If you have questions, you can get them answered by an Asus representative. You can get hold of one by chat, help forum, email or phone.
After thousands of Asus customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Asus? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Asus if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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