You can claim your Asus warranty if your Asus product is covered. The warranty remains active for the period stated on the label sticker at the back of your product. The warranty period starts on the first date you purchase your item. If you cannot provide proof of purchase, the manufacturer date will be considered as the start of your warranty period.
Claiming Your Warranty
The best way to claim your warranty is by contacting the support team. When contacting them, make sure that the product is right in front of you and turned on. The customer care representatives are likely to ask you for details such as the model name, proof of purchase, and its serial number. Having all the information at hand increases your chances of getting help fast.
They will request you to perform some of the basic troubleshooting actions depending on the nature of the problem and the type of product you have. Some of the actions you may have to take include; restoring its operating system, installing updates, and running diagnostic tools.
Where possible, the technical support agents may access the product with remote diagnostic tools. If they can't solve the problem, you will be advised to return your product to the Asus Repair Center. It will be repaired and returned to you in good working condition.
The support agents advise that you perform all reasonable actions to resolve the problem with your product before returning it for repairs.
Returning Your Product to a Repair Center
The process of returning your product to a repair center is known as RMA. You will receive an RMA number from Asus and you can use it to track your product.
On the RMA request form, explain the problem you are experiencing in as much detail as possible. If you leave out any important information, you may not get the help you need. When submitting it, enclose a copy of the completed warranty card and a copy of your proof of purchase.
If you have any personal or important information stored on your product, remove it before sending it back for repairs. Back up your data before starting any service processes.
When sending the product back, pack it in safe packaging. Where possible, use the original packaging. Your packaging should meet the following standards;
1. It should be a rigid box with flaps
2. The packaging should not have previous shipment markings if they are no longer relevant
3. If you are sending back multiple items, each one of them should be wrapped separately
4. Use a single address label with clear delivery and return information
5. Use enough cushioning material
6. Add a duplicate address label in the packaging
Do not send anything other than the product you need help with. Remove your accessories and removable storage devices. Asus will not take responsibility for your damaged flash drives, memory cards, and discs.
If your product has a password, remove it before sending it to Asus for repairs.
The best way to contact Asus for help with your warranty claim is on the phone. Once you are connected with a customer support agent, explain why you would like to claim your warranty and how they can help you. You may contact them for help with any other issues. Another option to speak with a representative is by contacting them on live chat.
If you don't have to speak directly with an agent, you may contact the support team on email. Keep your email as detailed as possible
Asus' help desk has plenty of targeted tips and suggestions that may help you fix your issues before contacting the support team.
After thousands of Asus customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Make a Warranty Claim with Asus? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Asus if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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