How Do I Get a Refund from Avast?

This article provides help for people who need to return an Avast purchase and get a full refund. It describes Avast's return and refund policy, and how that policy is different for hardware and software purchases. A detailed set of instructions for submitting a refund request to Avast is also provided.

Avast sells a variety of hardware and software products, particularly for computer security and machine learning. If you purchased an Avast product and need to return it for a refund for any reason, read on. Below you will learn about Avast's refund policy and the procedure for getting one.

Avast's Return and Refund Policy

You can return any Avast product for a full refund for any reason as long as you initiate the return within 30 days of the purchase. This guarantee applies to any Avast products purchased online from the Avast Store or purchased through an offer made from another Avast product on a Windows or Mac device.

This guarantee does not apply to any products purchased at retail stores or through third party resellers. It also does not apply to anything purchased via Google Play or the App Store.

If you are trying to return hardware such as the Avast Omni hub because it is defective, you should contact Avast's customer support first. A customer support representative will tell you what to do next.

Making the Return

  1. Go to Avast's home page.
  2. Click on the Account link on the right side of the screen at the top.
  3. Log in to your Avast account.
  4. Go to Avast's sales refund request page.
  5. Click on the Change link under the "What can we help you with?" question.
  6. Select "Refunds, cancellations, billing, payment, or license issues."
  7. Click on the Change link under the "How can we help?" question.
  8. Select "I want a refund."
  9. Select the type of product you want a refund for under the "Which product do you want to have refunded?" question.
  10. Click on the Next button.
  11. Fill in the details of the purchase you are returning in the fields provided.
  12. Click on the Submit Request button.

If you have any questions about Avast's refund policy, you can contact its customer service department. It has phone, email, and help forum options.

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After thousands of Avast! customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Avast? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Avast! if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

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