BB&T Bank is an online bank that is currently known as Truist Financial Information. The bank also offers checking accounts, savings account, investments, insurance and loans.
Whenever you have a problem with any of the services offered by BB&T Bank, you will have to call the customer service. To talk to a BB&T Bank customer service representative is a more challenging endeavor than you would think.
Furthermore, BB&T Bank does not have a live chat facility so calling them directly is by far the most effective to contact them. You can use BB&T Bank's help desk to contact them which includes their social media pages but it is not very efficient.
There are several numbers for BB&T Bank customer service including a number for credit cards, debit cards and international clients among others.
Why Call a BB&T Customer Service Rep
There are many reasons why you would want to speak to a BB&T Bank customer service agent. These reasons pertain to the services you have contracted from the bank.
One of the reasons would be to speak about a loan. You may want to negotiate new terms for a loan you have with the bank in case you are having a problem paying it back.
Another reason may be to get an insurance policy from BB&T Bank. They have a variety of insurance policies on offer. If your circumstances change, for example you have a child, you may decide to acquire another policy from them.
If there is a problem with your account, you will also have to call them to rectify the problem. This is by far the most common reason why BB&T Bank customers call customer service. Problems with your account could include an unwarranted charge on your account, finding out the maximum withdrawal limit or to change your account type.
You can also call customer care to make an inquiry whose answer you cannot find on their customer service page. You should ensure that you cannot find the answer elsewhere before you embark on the arduous process of calling BB&T customer service to speak to a live representative.
There is clearly a plethora of reasons to call BB&T Bank to speak to a live customer service representative. Therefore, I will seek to show you how you can get in contact with a live customer service rep from the company.
Calling a BB&T Customer Service Rep
The process of speaking to a BB&T Bank customer service representative is as follows:
1. You should call the BB&T Bank customer service number
2. Be patient and wait for the automated voice prompts to ask you to state a question
3. When they finally ask you to state a question, simply say 'Agent'
4. The automated voice prompts will ask you for confirmation of your request to speak a live agent
5. As soon as you make the confirmation, you should be connected to a live customer service agent from BB&T Bank.
If you are not able to clearly hear the automated voice prompts, the following should be of great assistance:
Press 1 for banking services and existing account information
Press 2 to report a lost or stolen card or checkbook or to report a fraudulent activity
Press 3 to place a check order or to inquire about recent order for checking, savings, or line of credit accounts
Press 4 to inquire about new accounts
Press 5 to activate a card or change the pin associated with your card
Press 8 for an interactive demonstration of BB&T phone 24
You can find out when the BB&T Bank customer service lines are open and to get the phone numbers on GetHuman.
After thousands of BB&T Bank customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Speak to a Bb&t Bank Customer Service Rep? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting BB&T Bank if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like BB&T Bank in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Speak to a Bb&t Bank Customer Service Rep? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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