BJ's Wholesale has a sale on Cyber Monday every year, with deep discounts on many of their electronic items. If you purchased something during this sale and need to return it, just read on to learn how.
BJ's Wholesale Club's Return Policy
Electronic items need to be returned within 14 days of the Cyber Monday sale if they are damaged, and within 90 days if they are undamaged. If the reason for the return is due to a defect in the item, you should first contact BJ's technical support and see if they can fix the problem.
Items must be in new condition and have all the accessories they came with. DVDs, CDs, video games, and computer software must be in unopened packages.
Items purchased online cannot be returned to a Club location. Orders placed online and picked up at a Club must be returned to the Club where they were picked up.
No item purchased with a discount, gift card, or award can be returned. Bulk purchases of 10 or more items cannot be returned if the total price is more than $1,000. No item purchased under a manufacturer's warranty with service center only restrictions can be returned.
Eligible items can be returned for a refund or store credit.
Making a Return
To return an item to a Club that is eligible for return, all you need to do bring it to the Member Services Desk in the Club. If you purchased the item on BJs.com, all you need to do is log into your account and start the return process there. They will send you a return label that you can print out to mail the item back.
If you have any questions about the item you wish to return, or the return process itself, contact BJ's customer service department. It has a help desk, email support, Facebook support, and Twitter support.
After thousands of BJ's Wholesale Club customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Bj's Wholesale from Their Cyber Monday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting BJ's Wholesale Club if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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