How Do I Order a New Bank of America Debit Card?

This article talks about what you should do if your Bank of America debit card was lost or stolen. Instructions are provided for how to have the old card canceled and a new one ordered online. Instructions are also provided for having the old card answered and a new one ordered in person. Contact information for the bank is provided as well.

If you had a Bank of America debit card that was lost or stolen then you need to cancel it and order a new one. The sooner you do so the better. If you cancel the card and replace it within 2 days, you won't be held liable for more than $50 of the charges made to the card. If you cancel and replace it within 60 days then you could be liable for up to $500 of the charges made to the card. Read on to learn how.

Canceling and Replacing Your Debit Card Online

If you have an online account with Bank of America, then follow these instructions:

  1. Go to the Bank of America home page.
  2. Enter your Online ID in the text box in the upper left corner.
  3. Enter your passcode in the text box just below it.
  4. Click on the Sign In button.
  5. Click on the Contact Us link in the upper right corner.
  6. Enter your request in the text box provided. Explain that you need to cancel the old card and order a new one.
  7. Click on the Submit button.

Canceling and Replacing Your Debit Card in Person

  1. Go to your nearest Bank of America location.
  2. When you speak to a teller, tell them that your debit card was lost or stolen.
  3. Show the teller your driver's license or other form of ID.
  4. Ask for a new card.

The teller will cancel your old card and order a new one. The teller will also give you a temporary card to use while you are waiting. After receiving it, you need to activate it at an ATM machine. The PIN of the temporary card will be the same as the PIN of your old card. You will receive your new card in the mail

After you cancel the card, Bank of America will give you with a form saying that you did not authorize any of the charges that appear after your card was lost or stolen. Fill it out.

If you do not have an online account and cannot get to a location in person, then call Bank of America's customer service line.

Why Did GetHuman Write "How Do I Order a New Bank of America Debit Card?"?

After thousands of Bank of America customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Order a New Bank of America Debit Card? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Bank of America if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Bank of America Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Bank of America in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Order a New Bank of America Debit Card? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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