Bank of America is an American-based investment and financial services company that services 35 countries around the world. With many financial services to offer, Bank of America has customer service representatives available 24/7 to give you detailed help on any of the Bank of America services. In this guide, you will learn how to talk to a Bank of America customer service rep to answer questions and resolve potential problems quickly.
To quickly contact a customer service rep, calling the Bank of America customer service phone number will promptly connect you with someone to speak to. If all of the customer service representatives are busy assisting other customers when you call, Bank of America has a call-back option. The call-back option will skip the frustrating process of waiting on hold, and have the customer support representative call you back when they finished helping the customers who have called before you.
Once you have called Bank of America and given a prompt that states the representatives are currently busy, you will be given the estimated timed on hold and the ability to use the call-back option. The Bank of America customer service phone number will provide automated instructions on what number to press to agree to the call-back option. You will be prompted and recorded saying your name so the customer service representative can pull your information up before calling you back.
If the Bank of America inquiry is non-urgent, and you can wait for an answer to your question or solution, emailing the Bank of America customer support is a good option. Bank of America warns that the email response may take up to two days. Before emailing Bank of America, customer service recommends you look over the Popular Help Topics to find solutions to commonly asked questions.
After thousands of Bank of America customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Talk to a Bank of America Customer Service Rep? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Bank of America if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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