Barnes and Noble is one of the top booksellers in the United States. It has the largest number of retail outlets in the United States. Barnes and Noble operates through its chain of bookstores. The bookseller is popular for its big retail outlets. Most of them have a café that serves coffee and other consumables. The stores sell a variety of books, DVDs, newspapers, music, toys, magazines, and graphic novels. If you wish to give feedback about your experiences in any of the stores, you have to contact the customer support team.
Speak with a Store Manager
If you are unhappy or unsatisfied with the quality of service you receive in a store, you may ask to speak with a store manager, the store managers are committed to ensuring that all customers get the best service possible. If you aren't sure of their contact information, you may use the Store/ event locator to find it.
Send a Letter
If you don't mind waiting some time to get a response, you may contact Barnes and Noble by sending a letter to their address. In your letter, explain the issue that you are facing and how you would like them to help you. You may send a letter for different types of feedback including; inquiries about your Barnes and Noble membership, concerns about your missing orders, the quality of service at the store, and concerns about in-store orders that are supposed to ship to your home.
Contacting the Support Team on the Phone
One of the best ways to give your feedback to Barnes and Noble is on the phone. You may call the support team with positive or negative feedback. If you call during the working hours, you will be connected with the appropriate support agent in a few minutes. If you are calling to ask for help, you may have to call a few times before getting it.
The best way to get help when contacting Barnes and Noble representatives is by being polite and providing them with all the relevant details. Contact them when you have enough time to talk.
Seeking Support on the Help Desk
Barnes and Noble has a vibrant help desk. It is filled with helpful tips and suggestions to cover some of the most common issues that you may experience. Most customers seek support on the help desk before contacting the support team directly.
It gives you the chance to learn from the previous experiences of other customers. If you can't find a topic that covers your problem, you can start a new conversation. When speaking with a customer care agent on the help desk, you may be directed to continue the conversation on a different customer support platform. If you are directed to continue the conversation on email, the response time may be slower.
Seeking support on Twitter
If you don't mind giving your feedback on a public platform, you should consider giving your feedback on Twitter. Barnes and Noble responds to feedback on Twitter fast. Since the conversations on Twitter are public, you may also get support from other Twitter users. If you end up going back and forth with a support representative on Twitter, they may suggest that you continue communication on the phone. If you are giving feedback for something that is covered in the help desk, they may direct you to it. You must be willing to wait for some time before receiving support on Twitter.
Unfortunately, Barnes and Noble does not receive feedback on email or Facebook. If you need to give feedback fast, your best options include contacting the support team on the phone and speaking with a store manager.