Does Best Buy Pay for Shipping on Returns or Exchanges?

If you wish to return or exchange your order on Best Buy, you may be concerned about the shipping expenses. If you have any concerns about shipping returns or exchanges on Best Buy, you may contact the customer service team for help. Generally, Best Buy covers the cost of shipping. If you need help, you may contact Best Buy on the phone, live chat, email, Twitter, or Facebook.

Does Best Buy Pay for Shipping on Returns or Exchanges?

If you are unhappy with the items you purchased on Best Buy, you may return them for a refund or replacement. Best Buy allows you to return any items that you purchased on their website. The fastest way to return your order is by bringing your receipt, packing slip, photo ID, and the credit card you used. You may return your items through your local store or curbside service. Best Buy covers the cost of shipping your returns.

Returning Major Appliances

Best Buy suggests that you inspect your major appliances before accepting them. If your appliance seems to have any issues, you don't have to accept it. If you accept the delivery, you may contact Best Buy within 15 days. They accept returns for damaged or defective items. You should not contact the store directly. If you wish to return the item by mail, contact the customer service team for more instructions.

Using the Prepaid Return Label

If you use the prepaid label, you do not have to pay the cost of shipping. You simply need to log in to your account and find your order. Print the prepaid shipping label and put it on the package. Take it to your authorized UPS drop-off location.

What Items Can You Return?

  1. The item has to be in like-new condition. If it is dented, unsanitary, or damaged, it may not be accepted.
  2. If you get a free item or discount after buying multiple items together, you lose the benefit after returning the purchased items.
  3. When returning the items, remember to include all the accessories that came with it. If you do not, your return may be denied.
  4. You cannot return Final Sale merchandise. Best Buy does not allow the return of digital content, gift packaging, personalized orders, or prepaid cards.

Contacting the Support Team

There are plenty of ways to contact Best Buy if you need help. The best way to contact them is on the phone. Phone support is the fastest support alternative and the best way to speak directly with an agent. If you have any questions about Best Buy shipping returns or exchanges, the support agents will direct you to the most relevant help.

The live chat option is an excellent alternative to phone support. It is the only other support option that allows you to speak directly with a customer service agent.

If you don't need to speak with an agent, consider seeking support on email. Send the support agents an email with the details of your problem and they will get back to you as soon as possible.

Twitter and Facebook/Messenger are great support options. They make it possible to get help from both the support agents and members of the public. If you seek help on Facebook or Twitter, the support agents may suggest that you reach them on the phone or email.

Best Buy's help desk has lots of reminders, issue-specific topics and suggestions. Consider referring to it before contacting the support team directly. You get the chance to learn from both the support agents and other customers.

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Why Did GetHuman Write "Does Best Buy Pay for Shipping on Returns or Exchanges?"?

After thousands of Best Buy customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Best Buy Pay for Shipping on Returns or Exchanges? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Best Buy if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Best Buy Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Best Buy in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does Best Buy Pay for Shipping on Returns or Exchanges? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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