Does Best Buy Pay for Shipping on Returns or Exchanges?
If you are unhappy with the items you purchased on Best Buy, you may return them for a refund or replacement. Best Buy allows you to return any items that you purchased on their website. The fastest way to return your order is by bringing your receipt, packing slip, photo ID, and the credit card you used. You may return your items through your local store or curbside service. Best Buy covers the cost of shipping your returns.
Returning Major Appliances
Best Buy suggests that you inspect your major appliances before accepting them. If your appliance seems to have any issues, you don't have to accept it. If you accept the delivery, you may contact Best Buy within 15 days. They accept returns for damaged or defective items. You should not contact the store directly. If you wish to return the item by mail, contact the customer service team for more instructions.
Using the Prepaid Return Label
If you use the prepaid label, you do not have to pay the cost of shipping. You simply need to log in to your account and find your order. Print the prepaid shipping label and put it on the package. Take it to your authorized UPS drop-off location.
What Items Can You Return?
Contacting the Support Team
There are plenty of ways to contact Best Buy if you need help. The best way to contact them is on the phone. Phone support is the fastest support alternative and the best way to speak directly with an agent. If you have any questions about Best Buy shipping returns or exchanges, the support agents will direct you to the most relevant help.
The live chat option is an excellent alternative to phone support. It is the only other support option that allows you to speak directly with a customer service agent.
If you don't need to speak with an agent, consider seeking support on email. Send the support agents an email with the details of your problem and they will get back to you as soon as possible.
Twitter and Facebook/Messenger are great support options. They make it possible to get help from both the support agents and members of the public. If you seek help on Facebook or Twitter, the support agents may suggest that you reach them on the phone or email.
Best Buy's help desk has lots of reminders, issue-specific topics and suggestions. Consider referring to it before contacting the support team directly. You get the chance to learn from both the support agents and other customers.
After thousands of Best Buy customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Best Buy Pay for Shipping on Returns or Exchanges? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Best Buy if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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