Best Buy is an international electronics retailer based in the United States. The company has been in existence for over 50 years and sells electronics all over the world.
When you order a device or item from Best Buy, you can choose to either have them delivered directly to your location or for you to pick them up at a Best Buy store. It will depend on how much convenience the method affords you.
How Store Pick-ups Work
First and foremost, you should know how a Best Buy store pick up works. Store pick ups allow you to order goods online and pick them at a store hence evading the shipping and delivery charges. Furthermore, you may be able to get your order faster than if you were to wait for it to arrive.
When checking out online, you should choose Store Pickup instead of delivery and then proceed to select your store. You will be provided with an estimated pick up date.
You will receive email confirmation of your order. You should also ensure that you receive a separate email about your order being ready for pick up.
On the pick-up date, you should ensure that you bring your ID, credit card and order number. Best Buy will only hold your order for five days if you cannot pick it up on the stated pick-up date.
After five days, you can call customer service to extend your pick up time frame. Otherwise, your order will be cancelled.
There are Best Buy stores with designated Store Pick-up parking spaces that make picking up your goods very easy. Once inside the store, just look for a Store Pick-up sign.
Who Can Pick up a Best Buy Order?
You can either pick your Best Buy order yourself or assign someone else the duty if you cannot do it. However, you need to make the choice when checking out so you need to be absolutely sure that the person you name will be able to pick up the order.
You will also be required to provide the person's name, email address and phone number. They will be required to provide this information when picking up your order at the store.
Making changes to your Best Buy order is still possible. If you want to change the person you want you can do so if you do it within 5 days of placing the order.
The process of authorizing someone to pick up your order is as follows:
1. Launch your preferred web browser.
2. Open the Best Buy website.
3. If you have a Best Buy account, you should input your email address and password to log in to your account. If not, you will proceed with the guest order.
4. Select the order that you would like to make and then proceed to check out.
5. When you are at check out, you should choose 'Store Pick-up' not 'Shipping' when prompted. You will be asked if you or someone else will be making the pick-up. If it is you, the details will be included automatically. If you want someone else to pick up the order, you should input their details at this point.
6. Proceed to pay for the order and check out.
7. You will receive your two confirmation emails afterwards. Specifically check the 'Ready for Pick Up' email to ensure of the person picking up the order.
The person picking up the order should be well versed in the conditions outlined above. If you have any trouble authorizing someone else to pick up your order, please contact Best Buy customer service.
After thousands of Best Buy customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Authorize Someone to Pick Up an Online Order from Best Buy? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Best Buy if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Best Buy in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Authorize Someone to Pick Up an Online Order from Best Buy? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.