How Do I Dispute a Charge with Bestbuy?

The big question is; how do you dispute a charge with BestBuy? These helpful tips can assist you with this.

Nov 14, 2019

BestBuy is one of the leading consumer retailer outlets in the United States that has managed to survive despite the rise of Amazon. It also operates internationally in Mexico and Canada, and its subsidiaries include Pacific Sales, Geek Squad, and Magnolia Audio.

Over the years, the retailer has seen its revenue figures beat Wall Street's expectations, and its stock rose by more than 50%. Its employees are happy, and the chain appears to have found a way of surviving despite the stiff competition from other big-box retailers such as Amazon.

Buying something on BestBuy is quite easy, and you do not have to worry about anything because someone will always be there to help you in case you get stuck. However, in some cases, customers have complained of double charges and unauthorized charges on their credit cards after purchasing a product from BestBuy.

Therefore, the big question is; how do you dispute a charge with BestBuy? In this article, we look at ways of disputing a double charge and unauthorized charge when you shop at BestBuy.

Disputing a Double Charge

Dealing with a double charge can be quite frustrating and can take up a huge chunk of your time. If you discover that you have been charged twice after purchasing a product from BestBuy, the best thing to do is to contact customer service team, and someone will guide you on what you are supposed to do next.

You need to keep in mind that not all banks do an excellent job when it comes to reporting activity on credit and debit cards. Before you submit your claim, ensure that you check your BestBuy account and see if you have a double pay.

There is also a high probability that the first charge was the authorization, while the second charge was the actual charge. When you are paying for purchased products on BestBuy, an authorization is usually done first to check whether you have sufficient funds before the actual charging is done. The charge is done immediately after authorization.

It is the responsibility of your bank to remove the authorization as soon as the charge goes through. In some cases, your bank may fail to do this, making you think that you were charged twice for the same product.

Other than trusting the information that you see online, it could be a good idea to call your card issuer. The customer service agent on the other end of the phone should be able to explain to you what happened.

Disputing an Unauthorized Charge

In some cases, you may get a call from your card issuer questioning you about some activity on your account, and it turns out that the purchases in question are not yours. You may panic and start asking you self a lot of questions.

If you ever find yourself in such a situation, do not hesitate to contact BestBuy customer service team. Generally, if your BestBuy account was used to place an order for a product without your knowledge or permission, but your credit or debit card details were not used to pay for the order:

  1. Log into your account and change the password as soon as possible
  2. Stop sharing your login credentials between different websites and if you do, make sure that you monitor the passwords closely

If your BestBuy account and credit card information were used to create an order without your permission:

  1. Make sure that you contact your credit issuer or bank and report the incident
  2. Cancel the order if you can or contact BestBuy to do it on your behalf
  3. Contact your local police station and file a fraud report
  4. Change your BestBuy password as soon as you can.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Dispute a Charge with Bestbuy?

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