If you have recently made a purchase at Best Buy, but you need to return the item and receive a refund, this guide could be helpful for you.
You are a Best Busy customer because the company has a wide variety of stock and runs great deals. However, you need a refund from one of your recently bought items, but you are unsure of the process. Luckily, Best Buy offers refunds that can be requested in-store or via mail.
To learn how you can easily request a refund from your returned Best Buy item, read this simple guide.
Most items bought from Best Buy can be returned and are eligible for a refund. However, there are some refund exemptions to consider.
Some of the Best Buy items that cannot be refunded include:
It is also important to note that some items are not eligible for a refund, but can be exchanged. Gifts, opened movies, video games, and other open digital software are not eligible for a refund but can be exchanged.
For most Best Buy items that qualify for a refund, Best Buy operates a 15-day refund policy. Therefore, you need to return your item within 15 days of purchase to receive a full refund.
However, if you are a My Best Buy Elite or My Best Buy Elite Plus member, you receive a longer refund time frame as one of your member benefits. My Best Buy Elite members are entitled to a 30-day refund window on most products, and My Best Buy Elite Plus members qualify for a 45-day refund window.
If you would like to process a return and refund in-store, you need to take with you the item you would like refunded, your receipt for proof of purchase, the card you used to pay for the item, and a form of identification.
Providing your item qualifies for a refund, once you have requested a refund in-store, it could take up to seven days to appear in your bank account.
If you have returned your item via mail using a prepaid shipping label, returns can take slightly longer.
Once Best Buy receives your item, it can take between seven and 15 days for your refund to be processed and an additional seven days for the refund to appear in your bank account. This refund will be made to the card you originally used for purchase.
If after following these steps, you are still unsure of how to get a refund from an item you purchased from Best Buy, you need to contact the customer service team.
You can find the customer service contact details on the Best Buy website. Scroll down to the bottom of the company homepage and select the "Customer Service" tab. Then, select the "Contact Us" button, the "Orders and Purchases" option, and finally select "Call Us."
Alternatively, you can find the Best Buy customer service contact details on the GetHuman website.
After thousands of Best Buy customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Best Buy? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Best Buy if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Best Buy in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Best Buy? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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