The Cyber Monday event is your chance to get items from Best Buy at amazing discounts. You can make an order for the Best Buy Cyber Monday event online and have it delivered to your home free of charge. Alternatively, you may use the curbside pickup option. Orders are typically processed within ten business days.
With the store pickup option, you can place your order online and pick it up at your local store. You can get your order fast and you get to avoid the shipping costs. After picking the items you would like to purchase, click 'Store Pickup' during checkout and then pick your store. You will get an estimate of the pickup date. When your order is ready, you will receive a 'Ready for pickup' email. When picking up the items, you must bring your order number, ID, and credit card. If you do not pick the items up within five days, they will be returned.
If you cannot pick up the order yourself, you may have someone else do it for you. If you need someone to pick up the order for you, choose that option during checkout. You will be required to enter the person's name, phone number, and email address and they have to provide the order number and their ID.
You may be able to pick up certain items at local warehouses. They include refrigerators, TVs, and other big appliances. If your order is eligible, you should be able to see the option when choosing a store.
Different warehouses have different operating hours so it is important to check the schedule. You can do it by opening the link on your Order Details page or Pickup Confirmation email. When picking up an item at a warehouse, you must bring your order number, photo ID, and credit card.
The Price Match Guarantee
If the item is available at a lower cost online or in the store, you may get a price match when picking it up. However, some exclusions may apply. If you have any questions, speak with the customer service agents about them.
Contacting the Support Team
The best way to contact the Best Buy customer support team is on the phone. When connected with the customer service agents, let them know about your concerns and the type of help you need. Phone support is convenient and the best way to speak directly with an agent.
The only other option for speaking with the customer service agents is through live chat. It is fast and appropriate for all your concerns.
Seek support via email if you don't need to speak directly with an agent. Send them a brief email with the details of your issue and the type of help you need. The support agents will get back to you with a solution as soon as possible.
Facebook and Twitter are appropriate support options as well. They allow you to get answers from both the support agents and other customers. The customer service agents may ask you to contact them through email or on the phone if they cannot help you on Facebook or Twitter.
Many customers use the help forum as the first support option. Consider going through the help pages before exploring other options.
After thousands of Best Buy customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Make an Order for the Best Buy Cyber Monday Event? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Best Buy if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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