How Do I Return an Item from Best Buy?

This guide outlines how customers of Best Buy can return their items. If you have recently purchased an item from best buy and would like to return it, this guide will be useful for you. The article explains which items qualify for a return, how to return an item in-store and via postal service, and what to do if these steps don't work.

If you have purchased an item at Best Buy that you would like to return, this article could benefit you.

You're a Best Busy customer because the firm offers good prices. However, you have an issue with a recent purchase and would like to return an item. Fortunately, returning an item bought from Best Buy is a simple process that can be completed via postal service or in your local Best Buy store.

To find out how you can return an item from Best Buy, follow this guide.

Determine if Your Item Qualifies for a Return:

It is possible to return most items purchased from Best Buy. However, there are some return exclusions.

Some Best Buy items that are not eligible for return include:

  • Items without a receipt or proof of purchase
  • Items bought on the final sale
  • Consumable goods that have been opened
  • Batteries
  • Custom-made orders

It might also be important to recognize that some items aren't eligible for refund. Opened digital software such as movies, video games, and books are not eligible for refunds. However, they can be exchanged if damaged or faulty.

Return Policy:

Best Buy operates a return 15-day return policy. Therefore, if you purchased an item more than 15 days ago, it is unlikely that you will be able to return your product.

Although, My Best Buy Elite and My Best Buy Elite Plus members are entitled to a longer return window. My Best Buy Elite members can return basic items up until 30 days after purchase, and My Best Buy Elite Plus members are entitled to a 45-day return window.

However, for major appliances, the returns policy remains 15 days, and for cell phones, cellular tablets, and cellular wearables, there is a 14-day returns policy.

Returning an Item In-Store:

The easiest way to return an item from Best Buy is to visit your local store.

To return an item in-store, all you need to do is present the card you used to pay for your item, proof of purchase in the form of a receipt or email confirmation, and a form of ID.

If you have the correct documentation and your item qualifies for a return, an in-store customer assistant will be able to process your return and provide a refund or exchange.

However, if you require a refund, it can take up to seven days for your refunded money to appear in your bank account.

Refunds Via Mail:

To request a refund via postal service, you need to find your prepaid shipping label on your online Best Buy account.

You can find this by logging into your account online, finding the order that you would like to return, and print the associated prepaid shipping label.

You then need to secure your return label to the outside of your parcel and drop your package at your local UPS location.

If These Steps Are Unsuccessful:

If you have followed these steps carefully, but you still do not know how to return an item from Best Buy, you should contact the customer service team directly.

You can find the customer service contact number on the GetHuman website.

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Why Did GetHuman Write "How Do I Return an Item from Best Buy?"?

After thousands of Best Buy customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item from Best Buy? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Best Buy if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Best Buy Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Best Buy in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item from Best Buy? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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