How Do I Cancel My Better World Books Order?

If you purchased the wrong books from Better World Books, the cancellation process is rather easy, involving a single online form. However, due to the automated nature of the fulfillment and shipping process, most cancellation requests cannot be honored. Better World Books does have a simple return and refund policy that would still allow you to get most of your money back.

If you have recently placed an order with Better World Books and realized too late that you ordered the wrong books, you are probably wondering how to cancel your order. To learn about that, just keep reading.

Better World Books' Cancellation Policy

Better World Books will try to cancel your order once you submit a cancellation request. However, the process of fulfilling and shipping orders is mostly automated, so most of the time the company will be unable to cancel your order. The earlier you submit the request, the better your odds of getting a cancelation.

Submitting a Cancellation Request

To submit your cancellation request, follow these steps:

  1. Go to Better World Books' home page.
  2. Click on the Sign In button in the upper right corner.
  3. Sign in to your account.
  4. Click on the Submit a Request link at the top of the page.
  5. Enter your email address in the text field under the Your Email Address header.
  6. Enter "Cancel My Order" in the text field under the Super-Short Summary header.
  7. Enter a description of why you need your order canceled in the text field under the Please Tell Us More header.
  8. Enter your order number in the text field under the Order Number header.
  9. Click on the Submit button.

Better World Books' Return and Refund Policy

If you are unable to get your order canceled, you may still be able to return it for a refund as long as you make the return within 60 days of purchase. All returned items must be in their original condition, including having any SKU stickers in place. You will be refunded the purchase price plus taxes. Shipping costs, however, are not refundable. Once your return is received, it will be processed within five business days. The refund will be made to your original payment method.

Return items shipped from NV or IN to:

Better World Books
Attn: Returns Dept.
55740 Currant Rd.
Mishawaka, IN 46545 USA

Return items shipped from the UK to:

Better World Books UK
Attn: Returns Dept.
Unit 10 Castle Industrial Centre
Queensferry Road
Dunfermline
KY11 8NT

Contacting Better World Books

If you have any questions for Better World Books, you can contact a customer service representative by phone, chat, or help forum.

How Do I Cancel My Better World Books Order?

Why Did GetHuman Write "How Do I Cancel My Better World Books Order?"?

After thousands of Better World Books customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Better World Books Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Better World Books if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Better World Books Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Better World Books in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Better World Books Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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