There are plenty of ways to recover your Big Fish account regardless of whether you forgot your password or lost access.
Removing Someone Else's Account
If someone else's account shows up when you try to log in, you may remove it from your device to continue using your account. If a friend or relative used your device to log in to their device, follow these steps to recover your account;
1. Open the Big Fish Casino
2. Click on the gear icon
3. Click on the 'Account Settings' or 'Account' option
4. Click 'Connect'
5. Enter your Facebook information if requested
6. Confirm that you would like to import the account linked to your Facebook
When you complete the process, the other account will automatically be overwritten. You can then regain access to your account. You may only recover your account if it was linked to Facebook. If you have lost access to your account that is not linked to Facebook, you must seek support from the customer care team. Provide them with all the information they need. Some of the important information includes;
1. Your username
2. An approximation of the level you reached
3. Your Friend Code
4. The friend code which currently appears on your device
5. An approximation of the number of gold or chips you had on your account
6. A description of the profile picture on your account
7. The level you reached
Providing a lot of information makes it easy to get the help you need
If Your Account Disappeared
If you can no longer access your account because it disappeared, you should try logging in through Facebook. This is an option only if you linked your account to Facebook. If you didn't, you have to contact the customer support. Follow these steps if you linked your account to Facebook;
1. Download Big Fish Casino
2. If you play in your web browser, open it in your computer
3. Tap on the gear-shaped icon
4. Click 'Account' or 'Account Settings'
5. Click 'Connect'
6. Enter your Facebook information
7. Confirm that you want to import the Facebook-linked account
If your account is not linked to Facebook, contact the support team and ask for help.
Recovering Your Progress in a New Device
You can transfer your progress to your new device by following these steps;
1. Link your account to Facebook using your current device
2. On your new device, download Big Fish Casino
3. Open Big Fish Casino
4. Click on the gear icon
5. Click 'Account' or 'Account Settings
6. Tap on the option 'Connect'
7. Enter your Facebook information
8. Confirm that you want to import the account linked to Facebook
If you can't link to Facebook, you may have t contact the support team directly. Provide them with the relevant information and they will help you.
If You Forgot Your Password
If you forgot your password, you can recover it by following these steps;
1. Go to the sign-in page
2. Click on the link 'Forgot Your Password?'
3. Enter your email address and click 'Next'
4. A password reset link will be sent to your email
5. Return to the sign-in page and sign in with your email address and the new password.
If you don't receive the email, it may be in your Spam or Junk folder.
The best way to contact Big Fish if you need help with your account is on the phone. In a few minutes, you will be connected with a customer care agent to guide you. The help desk is another great option to seek help. Most customers seek support on the help desk before trying to contact the support team on the phone.
After thousands of Big Fish Games customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Big Fish Games Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Big Fish Games if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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