Birchbox: What do I do if I got the wrong order?

A simple 5 step guide for solving this common Birchbox problem quickly and effectively by GetHuman

Before you get started, be sure you have: Order number, Email address on the account
Birchbox says on their website that they will take any product back within 90 days of your purchase. If you'd like to make a return, contact them with your Order Number and name of the item(s) you'd like to send back and they will email you a prepaid return label. Return shipping is free of charge.
You can submit a problem ticket in the link below - If you used Birchbox Points toward your order, don't worry. They will refund all forms of payment used.
You can also calculate your refund here -
Please note, original shipping and handling fees are non-refundable. Items purchased with a Bonus Shop item can only be refunded with the gift included in your return.
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Author: The GetHuman Team • January 15th, 2016

About this Step by Step Guide

After thousands of Birchbox customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Birchbox: What do I do if I got the wrong order?; i want a refund. please call me at ***-***-**** asap; I was wondering where my order was going to be shipped and when; i placed an order but was not given any sample opportunities.; I am trying not to purchase a gift subscription from birchbox Spain but I live in the us.; My card was charged for something I never ordered... So we put together this guide to try to help. It has 5 step(s) to it. It takes an average of 31 minutes to get through these steps according to other users, including time spent working through each step and contacting Birchbox. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Birchbox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Birchbox that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our What do I do if I got the wrong order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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