Blizzard does not have a set policy for refunds. Instead, it judges requests for a refund on a case by case basis. You are more likely to get a refund if the product or service you are returning was not used. Also, the sooner you make your request, the more likely you are to get a refund. Waiting more than 30 days from the date of purchase will most likely mean you cannot get one. To make a refund request, you need to contact Blizzard's customer service, and there are two ways of doing this.
Call Blizzard's customer support line. You will not have a chance to speak to an operator. Their phone support line only allows you to leave messages, so leave a message describing what product or service you want a refund for, and why.
Once you have made your request, Blizzard will decide whether to repair your damaged item, replace it with an equivalent item, give you a refund, or offer some other form of compensation. They may take a couple of weeks to come to their decision.
After thousands of Blizzard customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Blizzard? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Blizzard if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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