Step By Step Guides for Solving Issues

Instructions to help with popular customer service issues

Popular How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other customers

I am just trying to cancel a reservation
We made a booking for an accommodation in Ballito and the payment was made and confirma...
need to cancel Iceland accommodations and have no pin number with -- seni...
A check hasn't posted. We are a hotel.
I did not receive a conformation email for a trip I booked for October **st and my card...
I need to cancel my reservation for ******** -******* and reschedule for ********-*******
I need to cancel a booking because I have been quarantined due to COVID. Booking Ref...
Yes i stayed pinewood hotel and put a pet Dopiest down .and thayme i don't get it back
I booked a hotel through and I cannot find it on my account to delete it be...
No longer have access to my email account that logs me into my property account
How do I get a refund from
My property is listed on your web site from a tenant who has been evicted and must leav...
I've spoken with the property owner and we decided that the Luxury Mountain Suite is av...
I want my money returned
Someone used to card to book a room at the Hilton in it wasn’t me
I need to cancel a reservation
i need to cancel a reservation *********** & **********-Janet Covalt Doubletree Fallsvi...
I want to cancel reservation due to hurricane
See more issues reported by customers

Does GetHuman write how-to guides because they are a partner of

GetHuman has no affiliation whatsoever with, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it. Reference

Guidance for Other Companies

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