Are you having problems or do you have a complaint about a property you booked with Booking.com? You may submit a complaint and Booking.com will do its best to resolve it for you. Below are the steps to submit your complaint to Booking.com:
Wait for Booking.com's email confirming receipt of your issue. They may send it via email or through the Extranet inbox. Booking.com may provide you with more information about the details of your complaint and what you need to do for the next steps. They will also send you regular updates about your complaint, or a team member may directly contact you about it. After resolution, Booking.com will contact you via email ASAP. If you want to reply to the person handling the complaint, you may do so by email or via the Extranet inbox.
In case you don't agree with Booking.com's resolution, you may also use a mediation service for properties based in the European Economic Area. However, keep in mind that there is a fee if you decide to use the mediation service. You may use a mediation service when you have a serious complaint regarding money. If you have questions, feel free to contact Customer Support.
After thousands of Booking.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I File a Complaint About a Property to Booking.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Booking.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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