How do I get a refund from

Getting a refund from is easy if you know exactly what you need to do and ask. Luckily we lay all out for you here in these easy steps. is an open platform that allows you to find accommodation. You can cancel your reservation on and get your refund. Usually, it is the hotels that come up with their own set of rules. Some hotels may have non-refundable cancellations. In such cases, you cannot get a refund. If you want to get a refund, contact for help. When contacting them, it is good to keep an open mind. They may accept or decline your request for a refund.

When booking a hotel, you should always read its policies. If their website says bookings are non-refundable, it means just that. You won't be able to get your money back. Most non-refundable deals are cheap but they are not always the right choice. It is a good idea to pay a little more money for a refundable deal.

If you have already made the mistake of booking a reservation before creasing the terms and conditions, you can still go ahead and cancel with no hope of getting a refund. You may contact but in most cases, they will have no way to way to help you.

Getting a Refund for Non-Refundable Bookings

Even though it is very difficult, it is possible to get a refund even when a hotel has a no-refunds policy. When you notify the hotel and about your desire to make a cancellation, be polite. Let them know that you understand the reservation was non-refundable and that you have no problem with that.

If you are polite and understanding, you may get a refund. There are times when a hotel may give you a refund even though you did not ask for it.

The Period of Getting a Refund

Once you make a cancellation and request for a refund, you do not need to wait too long for a refund. All refunds are made seven to ten days after you make the request. You should be willing to wait.

How to Cancel a Booking

Cancelling a booking on is simple. You cannot get a refund if you have not cancelled a booking successfully. Go to your Bookings and click on the option 'more' for the booking you want to cancel. Click on the option 'Cancel booking.'

You may need to cancel your hotel booking when you change your mind, find a better deal, or can no longer travel. Contact as soon as you decide to make a cancellation. This way, the hotel will be added back to the available inventory on time.

If you have pre-booked parking, the refund you receive depends on the length of your booking. If you make your cancellation in advance, you may get a refund for most of your parking payments.

If you have booked accommodation with, it is possible to find a lower cost on a different site. You can use it to get a better deal. Record the better offer by taking photographs which include the date. When you send your new offer to, they are likely to give you a discount. has very smooth processes of handling such requests. The most important thing to do when looking for a discount is to make sure that the value of the new offer is similar to that of the initial offer. The lodging and dates must be similar. You must have clear pictures of the offer.

If you are unable to get a refund for your bookings, it may be because your hotel does not give refunds. In such cases, may only make a request on your behalf. There is no guarantee that they will help you.

How do I get a refund from

Why Did GetHuman Write "How do I get a refund from"?

After thousands of customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get a refund from to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get a refund from guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Asked 4 years ago
Viewed 1,324,378 times phone number refund
Refund My Booking
Booking issues
Booking questions
Refund My Booking

What customers are saying about this and similar problems

I booked room in Panchgani with name of Saloni shah.*But due to family problem and some...
I am writing because I cancelled a flight you booked for me on November **, **** from S...
The hotel rooms were dirty at our arrival, numerous fleas were seen in the bedroom beds...
Hi, I just found out that I got charged US$***.** on Dec *th by Phaos Santorini Suites...
I live in upstate New York I came to Philadelphia to take a flight to Orlando. I got th...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!