How Do I Submit Feedback or Make a Complaint to Booking.com?
Booking.com is one of the leading online reservation websites for air flights, travel, hotels, and car rental. The site was started in the Netherlands, but it has grown to become one of the most trusted travel websites in the modern world.
Today, Booking.com is operating in over 40 languages and offers approximately 200 destinations. The site is also supported by at least 184 offices spread in over 70 countries. Customers of Booking.com can easily book their travel reservations from Android phones, iPads, and iPhones. You can book hotels, hostels, apartments, villas, and B&Bs.
The site's social experience can be found on Twitter, Facebook, and LinkedIn. Have you used Booking.com and you want to appreciate them for their good work or report a complaint that you need the developers to address?
That is where customer feedback comes in, and it is always a vital element of ensuring customer satisfaction. So, how can you submit feedback or complaints to Booking.com? Read on to find out.
If you a customer and you want to file a complaint with Booking.com or send genuine feedback about their service delivery, make sure that you follow these steps:
1. First, you need to log into your account and go straight to your inbox.
2. Once you are there, click on "Compose new message" and make sure that you select the relevant subject from the drop-down menu or go to "Property Details" if you want to get guidance on general inquiries.
3. Once you have composed the message and ensured that everything is correct, click/tap on the "Send message" option to submit your feedback or complaint. Your message will be received at Booking.com, and someone will get back to you as soon as possible.
Apart from submitting feedback and complaints to Booking .com, you can also write a review about the site based on your experience. Guest reviews are treated as subjective opinions by guests who have had the experience of staying at a property that they booked through Booking.com.
Before you try to submit a guest review, you need to keep in mind that only guests who have booked through the site can leave a review.
Guest reviews provide the site with the best way to get valuable feedback and make the guests experience even better. This feedback will typically showcase a property's best features and help influence other potential guests to book it in the future.
Typically, Booking.com sends review invitations to guests within 48 hours after check-out, and you will have up to three months to complete the review and submit your feedback. If you don't get a review invitation within 48 hours after checking out, be sure to contact Booking.com customer service department.
Your review must be genuine, and it should only be based on your experience after staying in a particular property. Someone at Booking.com will check for any naughty words and verify your authenticity before posting your review to their site. Booking.com discourages the use of abusive language while writing a review.
Booking.com will remove your review from their site if it is deemed offensive or irrelevant. To respect your privacy, Booking.com provides you with an option to leave an anonymous review.
If you choose to leave an anonymous review, it is the responsibility of the site to protect your privacy, and they won't share your details at all. You also have the option of posting a review using your real names or nickname. If someone else did the reservation your behalf, it is that person who will receive a guest review questionnaire on your behalf.