What Do I Do If I Never Received a Confirmation Email from Booking.com?

If you tried to book something with Booking.com, the company should have sent out a confirmation email soon after. If you didn't get any such email, look in your promotions and spam folders. If it isn't in either location, you can try to locate your reservation on the Booking.com website. You can also call a hotel clerk or Booking.com representative and ask for help checking the status of your reservation.

After you book a reservation through Booking.com, the company will send you a confirmation email that contains the terms of your reservation and an option to cancel it if you want. If you didn't get that email, you have good reason to worry that some sort of error occurred, and now you don't actually have the reservation you thought you made. However, you can check on the status of your reservation pretty easily. Keep reading to learn a few ways to do that.

Check Your Other Email Folders

Before you do anything more complicated, check your Promotions and Spam folders. Your email program may have mistaken the Booking.com email for junk mail and rerouted it to one of those folders. If you find it in one of them, move it to your main email folder and then mark it as important so this doesn't happen again in the future.

To check the status of your reservation online, follow these instructions:

  1. Go to the Booking.com home page.
  2. Click on the Sign In button in the upper right corner.
  3. Sign in to your Booking.com account.
  4. Pull up the menu from your name at the top of the page.
  5. Click on Bookings.
  6. Try to find the reservation you made on the list.

If you cannot find your reservation, then it's likely that something has gone wrong, and you do not actually have a reservation. Contact a Booking.com customer service agent for assistance.

Find Your Booking.com Reservation by Phone

You can also call the hotel you tried to make the reservation at. Ask the clerk there to check if there is a reservation in your name at the appropriate time and date. You can also call Booking.com and talk to a representative there for help locating your reservation.

Check Your Bank Account

If you have reason to believe something may have gone wrong when you made the booking, you should also check your bank account to see if something also went wrong with the amount you were charged for the booking.

Contacting Booking.com

If you need help figuring out if your booking is valid, contact a Booking.com customer service agent for assistance. You can reach one by phone, email or the help forum.

Why Did GetHuman Write "What Do I Do If I Never Received a Confirmation Email from Booking.com?"?

After thousands of Booking.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Never Received a Confirmation Email from Booking.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Booking.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Booking.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Booking.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Never Received a Confirmation Email from Booking.com? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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