Booking.com is an open platform that makes it easy to find accommodation. It allows you to cancel reservations and get a refund when the need arises. The booking policies depend on the specific hotel you choose. Some hotels have cancellable reservations while others have non-refundable ones.
Have you been charged twice when using Booking.com? You may contact Booking.com or the hotel and ask for help. This may happen if you mistakenly make two reservations. You will be checked in on one reservation and the other one will remain unclaimed. You may not even notice the error if you do not check your bank statement.
While you are at the hotel, try seeking help from the members of staff. A good hotel should be able to help you resolve the issue and get a refund. If you do not get help from the hotel, Booking.com may help you. They may ask you to provide details to support your request. This may include your bank statement.
How to Deal With the Problem
If you are already out of the help, contact the hotel during their business hours. Ask to speak with members of the accounting or customer support department. When you are connected to them, try to provide as many details as possible.
Some of the details that they may need include; the amount, date of the transaction, and reference numbers from your credit card statement. With the reference numbers, they should be able to find the duplicate charges. If you are unable to get help on the same day, you may need to make a follow up by email.
They may help you with the problem even when it wasn't the hotel's fault. If the hotel is unable to help you, you may need to seek help from the credit card company. Point out the duplicate charge and ask for help. If the charges were or different mounts, your credit card company may need a copy of the correct final bill.
You can submit your credit card dispute online. Explain the problem as 'dispute charge' and you will get help soon. Tell your credit card company that you did not agree to one of the charges. The hotel may be required to provide proof that you agreed to the charge and signed for it.
You will win the dispute as the hotel won't have any such proof. Getting help from the bank is a great idea if you want to deal with the problem fast. They will see that the charges are duplicate and that they happened at the same time. This is usually enough to initiate a refund process.
You may cancel a booking on Bookings.com if you notice that you have made double bookings.
You may get a refund if you successfully cancel a booking. Go to your bookings and tap on the option 'more' for the duplicate booking. Click 'Cancel booking.' Initiate the cancelation as soon as you realize that you have made a mistake.
Booking.com's customer support team is always willing to help you. If you notice that you have been charged twice, you can always ask them for help. The best way to seek help if you wish to speak with a representative is on the phone. You will be connected with a representative who will help you get help in no time.
Another way to seek help is through email. You should get help in an average of 24 hours. You can send your email whenever you wish. Other ways to seek support include through the help desk and Twitter. Booking.com does not offer support on Live Chat.
After thousands of Booking.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Was Charged Twice by a Hotel on Booking.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Booking.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Booking.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Was Charged Twice by a Hotel on Booking.com? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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