Booking.com is an online travel agency that works with a wide range of travel-related businesses worldwide. People can use the website to book hotel stays, buy plane tickets, rent cars and much more.
If you need to cancel a trip or reservation, Booking.com may provide a refund. In other cases, you'll have to forfeit the price of your trip or reservation, or you may need to pay a cancellation fee.
Here's everything you need to know about Booking.com's cancellation policy.
Booking.com partners with countless travel-related businesses, ranging from airlines to hotels and more. As a result, cancellation rules depend on the partner business you're using. Some businesses may provide full refunds for cancellations, others might charge a fee or provide no refund.
When you book through Booking.com, you will receive a confirmation email with details about your purchase. This email also includes cancellation rules for your specific trip or reservation. If you can't locate your confirmation email, you can call Booking.com to have the email resent.
In some cases, Booking.com partners may cancel trips or reservations. For example, a hotel may cancel your stay due to overbooking. In these cases, Booking.com says it will automatically refund you. These refunds generally take 7-10 days to process. You can call Booking.com's customer service phone number if your refund takes longer.
Booking.com says it will send you an email if you're booking was canceled by a partner business.
Depending on the trip or reservation, your booking may not be refundable. In this case, you won't be able to cancel. No-shows will still be charged, and some businesses may charge an additional no-show fee. You should check your booking confirmation email for more details about possible no-show fees. You can also call Booking.com if you have questions about fees related to your trip or reservation.
After thousands of Booking.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Is Booking.com's Cancellation Policy to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Booking.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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