In 1996, Booking.com was founded in Amsterdam. Eventually, it became one of the most popular global reservation service providers. Users can find accommodations in over 40 languages in more than 2 million properties worldwide. Although travel ceased for a time when the global pandemic escalated, many companies adapted in order to support customers' needs in light of the contagion. Afterward, hospitality policies had to change as life slowly shifted back to normal. Learning about policies during an epidemic and normal days may prove useful and open opportunities for mutual respect between travelers and hospitality workers.
During the global outbreak, most businesses in the hospitality industry allowed free cancellations or changes to reservations. Credits or vouchers for future stays were given in case refunds to the original payment method weren't possible, and the amount of the credit depended on many factors, ranging from your location to your reason for traveling.
Safety measures were implemented once travel was allowed. Travelers were required to be quarantined and tested before and after the trip. Facial coverings and social distancing became mandatory. Vaccinated individuals were encouraged to practice caution since vaccinations were just beginning. Additionally, hotels began focusing on in-depth sanitization in their housekeeping procedures.
At this point, facial coverings are only required in certain properties in Latin America and the Caribbean.
The site partners with many hotels and other lodging facilities to provide the best services possible. There's not a uniform cancellation or change policy for Booking.com. Cancellations will depend on your booking type and property. Keep in mind that you might have to pay cancellation or change fees. The cancellation policy can be found in your confirmation email or reservation page. You can also reach out to the hotel or property where you booked. Contact Booking.com customer service representatives here if you have questions.
After thousands of Booking.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Is Booking.com's Coronavirus Cancellation and Change Policy? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Booking.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Booking.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Is Booking.com's Coronavirus Cancellation and Change Policy? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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