Are you trying to cancel your Boost Mobile service? It's possible, and the method discussed below has no red tape that gives users problems. The tedious process makes it difficult to cancel service, but the option discussed below makes it easy to finalize your cancellation without any problems.
How to Cancel a Boost Mobile Service
To cancel your service, you need to speak to the customer retention agent as they are the only ones who can make it possible. First, call boost customer service and make it clear to them what you want. Choose the option to cancel your service, which will take you straight to the agent you need to speak to about canceling your service.
State your resolve firmly and be clear about it. Tell the representative that you are relocating to an area that doesn't have coverage. There are dozens of other excuses you can give like the account holder is incapacitated or a natural disaster. You can even inform them that you still don't know the address you are moving to, but there is no Boost Mobile coverage in that area.
The best excuse is by telling them that you are relocating to an area that doesn't have Boost Mobile coverage. If they ask you the location, pick the state or place not covered on the Boost Mobile coverage map. Otherwise, they may try to move your service to the new residence. Don't spend too long explaining your reasons for canceling.
Don't let the customer representative get you out of canceling because their job is to retain you as a customer, which they do by being pushy in their conversations. For instance, they can send out a technician to fix your problems or give you a onetime credit, among other tricks.
Be friendly and stay firm throughout the conversation. Don't accept any offer they give you, no matter how tempting it is for you. Your resolve will save you, and once they realize they can't convince you, they will begin the cancellation.
Do I Need to Return Boost Mobile Equipment?
Of course, unreturned equipment attracts a fee for every day that it doesn't get to the company. Usually, customers have 14 days to ship back the equipment. Not all equipment is returned. You get a list of the equipment Boost Mobile wants you to return. Check your mailbox to get a summary of the equipment you need to return and the shipping address. Pick them carefully to ensure there is no damage to any of the equipment as you will be liable.
The letter you receive has all the information you need. You can take the Boost Mobile equipment to the company store or just use the return address provided on the mailbox.
After finalizing the process, confirm cancellation. To be sure, call Boost Mobile and ask them if there is any outstanding balance on your account or any equipment that indicates unreturned. Ensure all the answers match what you expect. If everything is as you expect, then you have finally canceled your Boost Mobile.
Can I Now Deactivate My Boost Mobile Phone?
It's easy to deactivate your Boost Mobile phone. On your phone, locate My Boost Mobile app from the applications list in the Android settings. You can also find it in the Google Play list of installed apps. Click the uninstall option to remove the app from your phone.
After thousands of Boost Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Boost Mobile Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Boost Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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