The answer to your question, "How do I replace a lost or stolen Boost Mobile phone?" can be found right here in this article.
Just the thought of losing your cell phone can make you panic, but when you actually lose it, it's alarming since, like everyone else across the globe, you probably use your cell phone almost constantly; checking the time, making a call, playing a game, checking the weather, getting directions, ordering food, looking up information online, and much more. However, it happens to many people, and when it does all you can do is order a replacement phone and wait for it to arrive. Here are the instructions to get your new phone without any insurance...
1. Visit the My Boost website and Log in to your account
2. Locate the "I want to" and click on the "Get Device Support" button
3. Make sure to read the following screen very carefully, then, if you agree with what is written on the page, click on "Suspend my Account".
4. If you want to continue using your current phone number, you will have 60 days after you reported your phone lost or stolen, to get a new phone and reactivate it.
If you happen to have insurance that covers a lost or stolen phone, then you will need to file a claim by visiting this link or by contacting a Boost Care customer support representative that you can locate here. Even though you have insurance you will still be required to pay a deductible that could range anywhere from $20 to $175 depending on the model of your phone. If you have already gotten a new replacement phone and just want to get a SIM card, contact a Boost customer care representative who can assist you by clicking here or you can also visit a local Boost store in your area.
If you ordered a new phone recently and are waiting for it to arrive, you can track its location and estimated delivery date and time by visiting this website and entering the tracking numbers you received in an email. Note: You will receive an email with the tracking numbers when your phone has shipped. However, if it has been a while and you still haven't gotten the email containing your tracking numbers, try checking your spam folder as sometimes, even an important email is redirected there. If you still weren't able to locate the email with your tracking numbers, contact a customer support agent at Boost Mobile for assistance by clicking here.
You will receive a BP _Fulfillment order status message as soon as your order starts being prepared and has begun processing, but hasn't shipped yet. At this time, your information will be verified, and the funds from your bank, secured. In addition, your new phone is also being prepared to ship to you. Once this process is complete and your phone is shipped, the status will change to closed.
A closed order status typically means that your order was shipped out to you and you should be getting a confirmation email that includes your order tracking number sent to the email address you have on file. If you didn't receive your shipped confirmation email, check your Spam folder. If you are unable to locate a confirmation email when your order status is set to closed, contact a customer support agent for help by clicking here.
After thousands of Boost Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Replace a Lost or Stolen Boost Mobile Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Boost Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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