We keep a surprising amount of information on our mobile phones these days. If your phone gets lost or stolen, it can be devastatingly inconvenient to your daily life.
You should preview the security options at your disposal when you first acquire your boost mobile and when you replace it. The most common security measures include 'Find my iPhone' for iPhone users and 'Android Device Manager' for Android devices.
The first step if your Boost mobile phone is lost or stolen is to try and locate with the two features mentioned above. For Android phones that are linked to a Google account, finding out the phone's last known location is done by going to 'Android Device Manager.' You can then take the information to the authorities so they can track the thief or decide to confront him/her yourself.
You can even make the phone ring depending on the Android version you are using and granted the phone is on. You can also 'Enable Lock and Erase' on your Boost mobile so no one gets your personal information.
If you find your phone, you should change the details including the PIN. If you don't find it and decide to get a replacement, the next step is to order a new SIM card from Boost. Boost will send you a blank SIM card within 2 to 5 days and the stolen SIM card can be disabled so it is not misused in your stead.
Replacing the lost SIM card serves two purposes. The first is to disable the stolen SIM card so that no one else can use it. The second is that it enables you to transfer your account details so you can use the same number and the remaining airtime therein.
To order a new SIM card, you have to contact Boost directly. When you reach Boost customer support, it is advised that you request call barring of your stolen SIM to block fraudsters. However, you will need to activate it once the new SIM card arrives.
You can contact Boost customer service through any of the following means:
If you decide to utilize the powerful instrument that is the human voice to get customer support from Boost Mobile, then you should call the company's customer service number. The average hold time when calling the customer service number is 15 minutes so patience is advised. On the contrary, solutions to problems addressed using a phone call can be addressed swiftly. The solutions can be applied and feedback submitted as you are on the call. If you promptly need to report a stolen or lost Boost mobile, call them. The line is open from Monday to Friday as from 4am until 8pm P.S.T and on the weekend as from 4am to 7pm P.S.T. You can acquire the number from GetHuman.
You can also initiate a chat with a live customer care agent to report a stolen or lost Boost Mobile. Their live chat agents are helpful and often deal with problems swiftly. A live chat with an agent offers customers the chance to swiftly report a stolen or misplaced phone. The live chat is open from Monday to Saturday beginning from 4am until 8pm P.S.T and on Sundays as from 4am to 7pm P.S.T.
All you have to do to access Boost Mobile's live chat is
Boost Mobile has an online help desk where customers can report stolen or lost phones. It takes about 21 hours to get reach customer support in this fashion and is an option of last resort. You can get the link to the help desk via GetHuman.
After thousands of Boost Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if my Boost Mobile phone is lost or stolen? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Boost Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Boost Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Boost Mobile phone is lost or stolen? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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