How Do I Cancel My Bradofrd Exchange Order?

If you would like to change, cancel or update an order that has already been placed with Bradford Exchange, you will need to contact a customer support agent for assistance. Be sure to have your order number and the order date ready to submit to the agent as they will need this to assist you. You will also need to fill out a return form and if you already received the item, print out a return label and follow the instructions on it.

If you would like to cancel your Bradford Exchange order, but don't know-how, this article can help. It contains all the information you need to change or cancel orders with Bradford Exchange so you don't have to go searching for answers.

How to Cancel Your Bradford Exchange Order

To remove items from an order, update delivery address details, change or cancel your order, contact a customer support agent at Bradford Exchange either by phone or by email. Click here to speak to an agent now. Before calling make sure you have the order date and your order number ready as the agent will need this information to better assist you.

You can cancel your order within 14 business days from the day after you received it. In addition, you will be required to complete and submit by email, an online cancellation form explaining your reason for canceling the order along with your order number added to the subject line. Keep in mind that once the engraver received a personalized item, it cannot be changed or canceled. Personalized items can only be returned if they are faulty.

If you already received the product you wish to return, you will be instructed to print out a mailing return label and then following the instructions provided on it. To return coins of high value, contact your account manager at the number provided.

What is the Bradford Exchange Satisfaction Guarantee Policy?

The Bradford Exchange satisfaction guarantee was put in place to provide consumers with a full refund or replacement of returned items. With the exception of coins and personalized jewelry, if you purchased jewelry or clothing items from The Bradford Exchange, you will have 120 days to return them for a full refund or exchange. You have 14 days to return coins and any other items that are not personalized as this guarantee does not apply to personalized items. However, all items must be in the same condition they were in when you received the order and in their original packaging with everything in the package that was included. In addition, the Bradford Exchange does not allow consumers to return earrings that were already worn and detached from their protective sleeves.

What Are Your Consumer Rights When Shopping at Bradford Exchange?

When you shop online at the Bradford Exchange website, your consumer rights are completely protected. It is the store's policy to adhere to all current legislative guidelines that relate to consumer rights. Moreover, Bradford Exchange is a member of the "Direct Marketing Association"; and therefore, follows its best practices guidelines and recommendations. Your rights as a consumer are fully protected when making purchases on the site, which is why the site does not contain any lengthy TOS (Terms and Conditions). But, keep in mind that Bradford Exchange policies may not be the same as standard business practices and procedures. The company's mission is to ensure that each and every customer who makes a purchase from their store, has an enjoyable shopping experience so they will consider becoming a regular customer.

Why Did GetHuman Write "How Do I Cancel My Bradofrd Exchange Order?"?

After thousands of Bradford Exchange customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Bradofrd Exchange Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Bradford Exchange if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Bradford Exchange Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Bradford Exchange in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Bradofrd Exchange Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Bradford Exchange

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