Bright House Networks: How do I lower my bill?

A simple 6 step guide for solving this common Bright House Networks problem quickly and effectively by GetHuman

Before you get started, be sure you have: undefined, Billing address
If you want to try and lower your bill, the first thing you will need to do is look up some of the current prices and promotions from one of their competitors. The key here is finding a deal that is similar to your current deal with Bright House, and is lower in price.
With your newly found deal in hand, it's time to call them. You can use this number to do so call Bright House Networks here
Follow the prompts to speak to a representative and if you need to input in a response for the department that you are looking for or the reason for your call, tell the system and agent you want to cancel your service.
The agent is then going to transfer you to the retention center. This is where your work begins. Explain to the agent that your bill is too high and that you are thinking of cancelling your service. Make sure to tell them that found a better deal with their competitor and then explain in detail the deal that you found.
They may be a bit stubborn but trust us, they don't want to lose you as a customer. Ask them if they have any current promotions or offerings to match the offer you found with the competitor and see if there's a way to get your monthly bill lower. There's always a better deal so be persistent. Note, they may make you extend your contract longer than your current period in order to make up for the decrease in your monthly bill.
That should do it! Let us know if you need any other help!
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Author: Adam • May 13th, 2016

About this Step by Step Guide

After thousands of Bright House Networks customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Bright House Networks: How do I lower my bill?... So we put together this guide to try to help. It has 6 step(s) to it. It takes an average of 18 minutes to get through these steps according to other users, including time spent working through each step and contacting Bright House Networks. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Bright House Networks Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Bright House Networks that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I lower my bill? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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