If you miss your flight with British Airways, you have two options to seek help. The first option is to book an alternative fight time at the ticket office. You will need to pay a small fee. Another option is to contact British Airways and let them know that you missed your flight.
Ask them to put you on a waiting list for the next available flight. This option is not reliable as there is no guarantee of entry. You may have to wait a long time before another flight is available.
British Airways does not offer refunds for missed flights. They, however, book you to the next available flight as soon as possible. If you miss a connecting flight or it is delayed, you can only get help if both legs of your journey are booked through British Airways. If your connecting flight is booked separately with a different airline, you can't get help.
If You Missed Your Flight Due to Delays in the First Flight
If your first flight was delayed, it may be impossible to catch your flight. British Airways is likely to compensate you for anything that is beyond your control. This is only possible if your first flight was with British Airways. You may not have to pay for anything.
If your first flight was with a different airline, you may need to pay a rebooking fee. If you have to book two different airlines, you should try to give a break of at least four hours between the flights. This gives you enough time to cover delays.
If your flight is delayed for five or more hours, you can get a refund for the parts of your flight that you missed. If you are late to your final destination by three or more hours due to delays, you may qualify for a refund. British Airways will only compensate you if the cause of the delay was within their control.
Contact the Airline Immediately
The best way to get help with a missed flight on British Airways is to contact the airline as soon as possible. If you suspect that you may be unable to catch your flight, your first priority should be to contact British Airways as soon as possible. You may report it by contacting them on the phone or logging in to their website. You may also report the problem at the airport. Go to the gate agent or ticketing counter. When explaining that you missed your flight, be polite and respectful. The help you get is at the discretion of the agents.
Contacting them on time gives you the chance to connect with a ticketing representative fast. If you need to pay a change fee or the difference in price, do it as soon as possible. Do not rush into buying a new ticket even if it seems like a cheap option. The agents should advise you on the best options.
The best way to contact British Airways for help is on the phone. The customer care agents are helpful and available at all times. If you don't get help the first time, be patient and call again.
You may also seek support from British Airways on their help desk. It has plenty of targeted tips that may address your problem. While going through the pages and speaking with representatives, they may direct you to alternative modes of communication. Be cooperative and you will get help fast. British Airways also offers support on Twitter. Unfortunately, they don't offer support on their Facebook page. They do not offer support on Live Chat.
After thousands of British Airways customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Missed My Flight with British Airways? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting British Airways if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like British Airways in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Missed My Flight with British Airways? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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