What Do I Do If My Baggage Was Damaged with British Airways?

This guide explains how to properly handle a damaged baggage claim with British Airways as well as what information you will need to send to your travel insurance agency. Even if you already left the airport, you have the option of reporting any damage to your belonging over the phone with customer service. Claimants can check the status of their claim and update contact information using the British Airways website.

British Airways does offer some compensation for luggage that was lost or damaged during your journey; however, a personal travel insurance policy provides more coverage than the company can offer. If you have travel insurance, the insurance agency will ask for proof of loss or damage to support your claim. Contact British Airways Customer Service to get the required proof to support your claim.

If your baggage has been damaged during a TSA US baggage inspection, you should contact them directly or submit a damaged baggage claim with TSA online.

What To Do If Your Baggage was Damaged with British Airways

If you are still at the airport when you realize your luggage or some of its contents were damaged, report the problem to a British Airways employee. You will receive a baggage file reference number (this is different from the baggage receipt when you checked in your luggage).

If you already left the airport before noticing any damage, you can call British Airways Customer Service to get your baggage reference number. You will need this reference number as proof of loss to file a claim with your travel insurance agency.

You can also claim compensation for any luggage claimed missing for more than 21 days as well as any expenses incurred due to the loss or delay of your luggage, including essential items and other basics, within a reasonable value.

How to File a Damaged Baggage Claim with British Airways

To file a valid damaged or missing baggage claim with British Airways, you must do so within 8 days of your flight. Also, have your baggage reference number and flight information on hand to file a damaged baggage claim with British Airways online.

British Airways allows you to claim the following within 8 days of your flight:

  • toiletries and other basic essentials
  • damage to luggage
  • damage to contents
  • missing contents

Depending on the severity of the damage, British Airways may offer to pay for repair services or for a replacement bag. Be sure to discuss your options with a British Airways representative before buying a new bag.

How to Track Your Damaged Baggage Claim Online

After you submit your missing baggage claim in-person at the airport or online, British Airways will reach out via email or text message. Then, you can check the status of your damaged baggage claim online.

Once you log in to the system, you can review the status of your claim, provide additional details to help identify your bag, and update your contact information.

Insurance & Baggage Liability Limitations

Compensation for missing and/or damaged baggage is not based on value nor its weight. The company doesn't accept liability for fragile, valuable, or perishable items, or if they were in inadequate packed in checked luggage unless a higher value is declared in advance and additional charges paid.

What Do I Do If My Baggage Was Damaged with British Airways?

Why Did GetHuman Write "What Do I Do If My Baggage Was Damaged with British Airways?"?

After thousands of British Airways customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Baggage Was Damaged with British Airways? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting British Airways if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for British Airways Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like British Airways in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Baggage Was Damaged with British Airways? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

British Airways

Asked 3 months ago
Updated 3 months ago
Viewed 66,923 times
British Airways
What To Do If Your Baggage was Damaged with British Airways
How to File a Damaged Baggage Claim with British Airways
file a damaged baggage claim with British Airways online

What customers are saying about this and similar problems

I have a reservation that was suppose to be canceled but i received a E- Mail that soun...
I have a voucher for BA after cancelling my flight to Hong Kong due to the coronavirus...
BA flight (Gatwick dep,arr Costa rica) rebooked to ****, *Party of * travellers, * of w...
Regarding Corona virus testing
Hi i have a B**B* Visa to travel to US. Can i travel by British Airways from India to U...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!