Brookstone has established itself as one of the best places to buy unique, high-quality products. They offer a great selection of items, many of which come with a satisfaction guarantee. You can choose from various categories, including health and fitness, home and garden, travel, tech, etc. However, as you would expect with any online shopping platform, not all products will meet your expectations. If you are not happy with your purchase, Brookstone offers a hassle-free return policy. But how do you return an item purchased from Brookstone? Here are some tips.
The first thing you need to do is check Brookstone's return policy, which can be found on their website. If you can't find it or you're not sure if you understand it, contact customer service for clarification.
In most cases, you can only return an item if:
You have the original receipt or packing slip
The item is in new, unused and unopened condition
You purchased the item within the last 60 days
If you meet all the above requirements, you should be able to return the item with no problem. If not, then you might have to talk to customer service about your specific situation.
Once you've checked the return policy and are confident that you can return the item, the next step is to prepare your return. This includes gathering all the materials you need and getting the item ready to be shipped back.
If you have the original packaging and receipt, that's great. If not, you might still be able to return the item, but it could take longer. Start by finding the order number, which should be on your packing slip or email confirmation. If you can't find it, call customer service, and they should be able to help you out.
Once you have the order number, package up the item securely and include a note with your name, address, phone number and order number. If you have the original packaging, that's the best way to send it back. But if not, any sturdy box will do.
The last step is to ship the return back to Brookstone. You can do this in a few different ways. First, you could bring it to a UPS store or USPS office and ship it. This is usually the easiest and fastest way to return an item.
Or, if the item was large or expensive, you might have to ship it back via freight. This is a bit more complicated, but customer service should be able to help you out.
Once you've shipped the return, all you have to do is wait for a refund or replacement item. Brookstone typically processes returns within 7 to 10 business days. However, it can sometimes take longer, especially during busy times of the year. You can call customer service if you have questions.
In most cases, you will receive a refund for the purchase price of the item. If you paid with a credit card, it could take a few days for the refund to show up on your statement. If you paid with PayPal, it will show up almost immediately.
After thousands of Brookstone.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return My Item to Brookstone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Brookstone.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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