How Do I Speak to an Agent at the California Franchise Tax Board About a Problem on My Account?

You can contact the California Franchise Tax Board easily with these helpful tips.

Contacting the California Franchise Tax Board can be matter of serious importance especially if you owe the state a considerable amount of taxes. If you fail to pay state taxes, the Franchise Tax Board can issue an order to withhold.

The order to withhold is a levy imposed when you do not pay taxes. The state can take funds from your bank account, commandeer your paychecks and assume ownership of real estate or any other assets you may own.

If you receive notice of a levy from the California Franchise Tax Board, you should contact them immediately if you want to keep possession of your assets.

As soon as you receive a levy notice, you should make arrangements to repay your debt. The best arrangement to repay your debt is to make a plan where you can repay the debt in monthly installments.

If you cannot repay the debt you can take measures like making an offer in compromise whereby you ask the state to pay a fraction of the amount you owe. You can also establish hardship status where you can postpone collection of the debt for up to one year. The last option available is to file for bankruptcy where you can avoid further collections of the amount you owe.

You can contact the California Franchise Tax Board through the following methods:

Live Chat

You can utilize the live chat facility on the Franchise Tax Board (FTB) website to contact one of their agents. The chat feature is secure and fast. The average hold time for an agent to chat with you is 5 minutes. You can ask general or specific questions about your income tax account in the chat. You can also make arrangements to repay the debt if you are able through the chat. The live chat facility is only available if you log in to a FTB account. The link to the live chat facility can be retrieve from GetHuman.


You can also call one of the FTB phone lines if you want to contact them. The lines are open 24/7 so you can acquire assistance at any time. One number is the automated service which has several options including checking your tax information, the amount of debt you owe and getting information about your recent payments. You can also call the customer service number to talk to a live agent. The customer service line is open Monday through Friday from 8 a.m. to 5 p.m. Both numbers can be obtained from GetHuman.


Although incredibly slow, you can send a letter to the California FTB's physical address and receive help about a problem with your account. You should send the letter to Franchise Tax Board, PO Box 942840, Sacramento, CA 94240-0040. You should include all the necessary information in the letter including your Social Security Number, your phone number and the notice to which you are responding. This should not be used for urgent account problems as it can take up to six weeks to get a response to a query presented through snail mail.

Help Desk

The FTB also has a help desk where you can get help with a problem if it is not urgent. The average time it will take to solve an account problem sent through the help desk is 60 hours. The link to the help desk can be gotten from GetHuman.

In Person

The last option you should take if you want to speak to an agent at the California Franchise Tax Board about a problem with your account is to visit their offices in person. The queues are unbelievably long and you will have to deal with a lot of red tape. However, if all else fails, try this option.

How Do I Speak to an Agent at the California Franchise Tax Board About a Problem on My Account?

Why Did GetHuman Write "How Do I Speak to an Agent at the California Franchise Tax Board About a Problem on My Account?"?

After thousands of California Franchise Tax Board customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Speak to an Agent at the California Franchise Tax Board About a Problem on My Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting California Franchise Tax Board if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for California Franchise Tax Board Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like California Franchise Tax Board in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Speak to an Agent at the California Franchise Tax Board About a Problem on My Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

California Franchise Tax Board

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