Capital One customers, or those considering opening a Capital One account, want to know how it rates among other credit card companies. Does Capital One credit card have the highest customer satisfaction rating? What do customers like and dislike about Capital One credit cards? For more information, you can contact Capital One here, and below you can find out how it ranks overall.
JD Power annually ranks major credit card companies to determine how each one rates on overall customer satisfaction and card performance. Credit card companies are rated based on card offerings, flexibility, customer service, efficiency, ease of access, how the company handles complaints, types of cards available and the number of complaints. JD Power uses a 1000-point scale to rank major credit card companies based on the above criteria.
JD Power's most recent report gives Capital One ranks third among all credit card companies, coming in behind American Express (with a rating of 838) and Discover (with a rating of 837). Capital One received an 815-point rating from JD Power, which still makes it very competitive in overall satisfaction compared to the top two spots.
One area Capital One stands out is a smoother transition to more digital or electronic banking than competitors. Capital One has taken a very aggressive approach to reduce its physical footprint, which gives customers more options for online access to accounts.
Capital One takes a customer-centric approach to providing credit card services, and this reflects in its reviews. There are a number of features customers love about Capital One credit cards. Some of those features include:
Even the best companies cannot please everyone, and Capital One is no exception. Customers have negatively reviewed Capital One on the following:
Overall, Capital One credit card has a strong customer satisfaction rating. Falling in the top three of the JD Power annual customer satisfaction survey, Capital One remains highly competitive and continues to maintain its customer-centric approach. For more information, contact Capital One here.
After thousands of Capital One customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Capital One Credit Card Have the Highest Customer Satisfaction? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Capital One if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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