Auto payments are one of the many features offered to Capital One account holders, but when you don't want to continue the service or need to make changes to existing auto pay series, how do you cancel an existing auto payment? You can discover more about Capital One's account features by calling customer support here and below are steps to canceling an automatic payment on your account.
Capital One allows account holders to cancel their auto payments via their computer or mobile device. Just follow the steps listed here:
Be aware, auto payments that are processing cannot be canceled, so it is important to log into your account well before the next scheduled payment to cancel the process.
Once the current auto payment has been canceled, you can go into the account to set up a new series. Many customers do this when they wish to either increase the amount of the monthly payment to reduce the debt quickly, decrease the monthly payment, or when they wish to only pay the minimum balance on the account.
Customers also have the option to set up a recurring payment from their Capital One account. To cancel payments coming out of your account, you can do the following:
Auto payments can be convenient, but there are times you will need to set up different payments or stop the process altogether. For more information or assistance, contact Capital One customer support here.
After thousands of Capital One customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel an Auto Payment with Capital One? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Capital One if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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