How Do I Check My Points Balance with Capital One?

Capital One customers get step-by-step instructions on how to check rewards points balance online and via the mobile app. You will read how to review your points balance on your Capital One statement. Additionally, you will learn how to check your balance over the telephone with Capital One customer service. Through one of these four methods, cardholders can track points on all qualifying purchases.

Capital One offers customers a number of different cards with rewards programs, including cash back rewards and travelers' miles. How do you check your points balance with Capital One? For assistance, contact customer support here. Below are ways you can check your rewards points balance on your Capital One account.

Capital One has straightforward rewards programs that customers like. This takes a lot of the guesswork out of earning and tracking points. There are four ways to check your points balance: online, via the mobile app, on your billing statement and over the telephone.


Online is one of the fastest ways to check your Capital One points balance. To see how many points you have earned, follow these steps:

  1. Navigate to the Capital One website.
  2. Log into your account.
  3. Click "View Account" for the card that carries rewards.
  4. Above the words "View Rewards" will be your total accrued points balance.
  5. To see your redemption options, click on "View Rewards" to see what your current balance can get for you.

Mobile App

Using the mobile app to check your points balance is also one of the fastest ways to see how many points you have earned. To view your Capital One points balance on the mobile app, follow the steps below:

  1. Open the Capital One app on your smart device.
  2. Log into your account.
  3. Tap the card you wish to view.
  4. Open the "View Rewards" link to see your current points balance.

Paper Billing

If you still receive your Capital One statement in the mail, you can review your bill for your points balance. Keep in mind these will only be the points you earned up to the date the statement was generated. Therefore, any points you earned after the bill was created will not reflect on the Capital One statement. Additionally, if you have used any points since the bill was generated, this will also not reflect in the total balance. Either way could mean your statement does not reflect the true points you have in your reward account.

Over the Phone

Last, you can check your rewards points balance by contacting Capital One via the telephone here. You will need to provide your name, account number, address and any other identifying information the representative will need to confirm you are the authorized party.

Capital One has made it convenient for cardholders to check rewards points balance. With a number of cards that give users points for everyday purchases, you can earn rewards and track those rewards using the information above. For more assistance and information, contact Capital One here.

Why Did GetHuman Write "How Do I Check My Points Balance with Capital One?"?

After thousands of Capital One customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Check My Points Balance with Capital One? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Capital One if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Capital One Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Capital One in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Check My Points Balance with Capital One? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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