How Do I Delete an Existing Bill Pay Payee with Capital One?

If you've completely satisfied the obligations you have with a payee you've set up on Capital One, you can quickly and easily delete the person or company from your payee list online or through the mobile app. By logging into your account, you can simply click "delete" beside the payee name, confirm you want to remove that entity and save to remove it from your account.

Capital One allows checking account holders to establish payees for bill payments, but how do you delete a bill pay payee with your Capital One account once the obligation is satisfied? You can find out more about Capital One's checking account services by calling customer support, and you can find out how to delete a payee from your account below.

Capital One Bill Pay: Deleting a Payee

There are two ways to delete a payee from your Capital One bill pay list: online and through the mobile app.

Deleting a Payee Online

When you need to delete a payee from your Capital One account, you can do it by following these steps:

  1. Log into your account from the Capital One website.
  2. Click "checking account" from your available account options. If you have more than one checking account, make sure you check the right one.
  3. Choose the link for "bill pay" to access your list of payees.
  4. Choose the payee you wish to remove and select "delete."
  5. Confirm you wish to remove this payee from the account to complete the process.

Removing a Payee Using the Mobile App

It's also possible to remove a payee using the mobile app. Just follow the steps below:

  1. From your phone or tablet, open your Capital One app. If you don't have the app already installed on your device, text the word "MOBILE" to 80101 and download the link when it comes in the reply.
  2. Log into your Capital One account.
  3. Tap "checking" to go to your checking account, and tap "pay bills" to open your list of payees.
  4. Open the payee on your device you wish to remove and select "delete payee."
  5. Confirm you wish to continue with the action to complete the removal process.

Once a financial obligation has been met and you will no longer need to send payments, deleting them from your Capital One account allows you to keep better track of open accounts and obligations. It also prevents inadvertently sending payments to an account that has already been closed or paid in full. If you need more assistance with or information about bill pay, call Capital One customer support.

Why Did GetHuman Write "How Do I Delete an Existing Bill Pay Payee with Capital One?"?

After thousands of Capital One customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Delete an Existing Bill Pay Payee with Capital One? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Capital One if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Capital One Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Capital One in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Delete an Existing Bill Pay Payee with Capital One? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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