Seeing a charge on your Capital One credit or debit card is a more common occurrence than most people think. Such a charge is even more surprising if it is for something you could never have ordered.
Unwarranted charges can appear on your credit card statement for a myriad of reasons. The charges may be as a result of billing errors by a merchant, forgotten purchases or undelivered charges.
If you lost your credit card or it was stolen, you will most likely see charges you don't understand. Moreover, if fraudsters online got a hold of your credit card information, they will initiate transactions you will not know about.
It is crucial that you keep a close eye on your credit card charges before anything so you can spot a case of fraud early enough. More often than not, you will be the one who notices suspicious charges to your account.
Capital One can flag suspicious charges for you and call to confirm if you are responsible or not. However, there are plenty of errors happening when it comes to credit card charges.
Not all suspicious charges to your Capital One account can be disputed. If something is bought using a cash advance from an ATM or with a check with access to your credit card, you cannot dispute it.
You should contact the merchant with whom the charge is affiliated before you dispute the charge with Capital One. Only when you think the charge is as a result of fraud, should you contact Capital One immediately.
If you cannot resolve the dispute with the merchant directly, you contact Capital One and ask them to resolve the dispute. Such a dispute case can take up to 90 days to resolve.
Disputing the charge
Before you contact Capital one to dispute a charge ensure you have determined whether the charge is just suspicious or a suspicious fraudulent charge because the two situations are dealt with separately. Moreover, make sure that the charge has been posted to your account because you cannot dispute pending charges.
The following are the ways through which you can dispute a charge with Capital One:
The most efficient way to dispute a charge with Capital One is through their website. To dispute a suspicious charge through the Capital One website, follow these steps:
You can also give Capital One a call to dispute a charge. However, you first need to decide whether you are reporting a fraudulent charge or a charge by a merchant you do not agree with. Capital One has different processes and phone numbers for both. You should call the customer service number in case you are not sure which can be found on GetHuman.
You can also initiate a live chat with Capital One agents to file a dispute. The live chat is slightly slower than a phone call but is just as effective. The live chat is a great option because you are assured that Capital One will get the dispute. You can retrieve the link to the live chat from GetHuman.
The Capital One online help desk is the last option you have dispute a charge with the bank. It is slow and cumbersome hence you should only use it when all else fails. You can get the help desk's address on GetHuman.
After thousands of Capital One customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute a Charge with Capital One? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Capital One if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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