How Do I Recover My Capital One Account?

Capital One customers who have been locked out of their accounts are provided with three methods to unlock the account and regain access. They are provided step-by-step instructions to recover the account information online and via the mobile app. Readers are also provided with guidelines of what is required for passwords and a statement about passwords in general.

If you bank with Capital One, you may have found yourself locked out of your account. Lockouts can occur for many reasons, but the primary reason for a lockout is due to numerous login attempts. If you find yourself in this situation, there are steps you can take. How do you recover your Capital one account? You can contact customer service here for assistance in logging into your account, and you can follow the steps outlined below.

Recovering Your Account Via Phone

You can call Capital One customer service here to unlock your account. When you call, you will be required to provide the following information:

  1. Your full name
  2. Your account or social security number
  3. The customer service representative may ask additional questions to confirm your identity.

Once you've provided the information, your account will be unlocked, and you will be provided a temporary password. When you log in, change the password to one of your own choosing.

Recovering Your Account Online

If you have forgotten your username or password, you can recover your account following these steps:

  1. Go to the Capital One website.
  2. Choose "Sign In" at the top right-hand side of your screen.
  3. Choose "Forgot Username or Password."
  4. Enter your last name, social security number and date of birth and hit "Find Me."
  5. A screen will pop up with your username at the top. Click on "Verify Me."
  6. Click on "Enter CVV" or "Enter Bank Account Number."
  7. Enter your new password and confirm the password and click "Update Password."
  • Your password must contain the following:
    • 8 - 32 characters
    • Minimum one letter and one number
    • No spaces
    • Only uses: Aa-Zz 0-9 - _ . / @ $ * & ! #
    • Cannot include your username
    • Cannot include common dictionary words

You can now use your new password to log into your account.

Recovering Your Account Via Mobile App

If you have the Capital One app on your cellphone or tablet, you can recover your account via the app.

Follow these steps to recover your Capital One account through the app:

  1. Open your Capital One app.
  2. Tap on "Forgot Username or password."
  3. Tap on "Go to Mobile Web.
  4. Enter your last name, Social Security number and date of birth and hit "Find Me."
  5. A screen will pop up with your username at the top. Click on "Verify Me."
  6. Click on "Enter CVV" or "Enter Bank Account Number."
  7. Enter your new password and confirm the password and click "Update Password."
  • Your password must contain the following:
    • 8 - 32 characters
    • Minimum one letter and one number
    • No spaces
    • Only uses: Aa-Zz 0-9 - _ . / @ $ * & ! #
    • Cannot include your username
    • Cannot include common dictionary words.

Make sure your password is strong and something you can remember but not easily be guessed by others. Also, it is important to use different passwords for all of your accounts or applications.

Capital One works to protect customer accounts and takes your security seriously. It will never reach out to you asking for your passwords or account information. If you suspect your account has been compromised, contact Capital One immediately. Keeping your account login information current will allow you to monitor your account regularly. If you have any questions or concerns or need additional assistance, you can contact Capital One customer service here.

Why Did GetHuman Write "How Do I Recover My Capital One Account?"?

After thousands of Capital One customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Capital One Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Capital One if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Capital One Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Capital One in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Capital One Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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