As a Capital One customer, you want to access your account at any time. What happens when you cannot access your account due to a forgotten password or other issues that have locked you out? You can get information and assistance from Capital One customer support or follow the steps below to recover your account.
There are many reasons you may need to regain access to your Capital One account. For example, you may find you have difficulty accessing your account due to a forgotten password, an account hack, or because it has been frozen by the bank for suspicious activity. You can usually regain access to your account using tools on the company's website, via the mobile app, or over the telephone.
One of the quickest ways to recover your Capital One account is by using the company's website. To regain access, follow these steps:
Another quick and easy method to recover your Capital One account is through the mobile app. To use the app, do the following:
If you cannot reset your account using the website or mobile app, you can contact Capital One customer service for assistance. For example, you will need to call customer service if your account has been locked or frozen due to suspicious activity. When calling customer support, provide the representative with the following information:
After thousands of Capital One customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Capital One Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Capital One if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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