How Do I Recover My Capital One Account?

If you're locked out of your Capital One account, you can take steps to recover your account by using the Capital One website or mobile app. You can also contact Capital One customer support for assistance in unlocking or unfreezing your account or recovering your password or username.

As a Capital One customer, you want to access your account at any time. What happens when you cannot access your account due to a forgotten password or other issues that have locked you out? You can get information and assistance from Capital One customer support or follow the steps below to recover your account.

How to Recover Your Capital One Account

There are many reasons you may need to regain access to your Capital One account. For example, you may find you have difficulty accessing your account due to a forgotten password, an account hack, or because it has been frozen by the bank for suspicious activity. You can usually regain access to your account using tools on the company's website, via the mobile app, or over the telephone.

The Capital One Website

One of the quickest ways to recover your Capital One account is by using the company's website. To regain access, follow these steps:

  1. Navigate to the Capital One website.
  2. Under the Password box at the top of the screen, click on "Forgot Username or Password."
  3. Key in your last name.
  4. Add your Social Security number.
  5. Enter your date of birth.
  6. Click on "Find Me."
  7. Select the method of receiving your temporary code.
  8. Hit "Send the code."
  9. Type in the six-digit code and select "Submit My Code."
  10. Reset your password.
  11. You should now be able to log into your account.

Via Mobile App

Another quick and easy method to recover your Capital One account is through the mobile app. To use the app, do the following:

  1. Open the Capital One app on your mobile device.
  2. From the log in screen, tap on "Forgot Username or Password."
  3. Select "Go to Mobile Web" to open the recovery form on your phone.
  4. Key in your last name.
  5. Add your Social Security number.
  6. Enter your date of birth.
  7. Tap on "Find Me."
  8. Select the method of receiving your temporary code.
  9. Hit "Send the code."
  10. Type in the six-digit code and select "Submit My Code."
  11. Reset your password.
  12. You should now be able to log into your account.

Via Telephone

If you cannot reset your account using the website or mobile app, you can contact Capital One customer service for assistance. For example, you will need to call customer service if your account has been locked or frozen due to suspicious activity. When calling customer support, provide the representative with the following information:

  1. Your full name.
  2. Your account number or Social Security number.
  3. Date of birth.
  4. Mailing address.
  5. Nature of your call, such as "account locked" or "cannot recover password."
  6. You may also be asked to answer security questions to help verify your identity.

Why Did GetHuman Write "How Do I Recover My Capital One Account?"?

After thousands of Capital One customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Capital One Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Capital One if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Capital One Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Capital One in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Capital One Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Capital One

Asked 7 months ago
Updated 7 months ago
Viewed 385,806 times
Capital One
Capital One account recovery
locked out Capital One account

What customers are saying about this and similar problems

There are * pending charges for $**.** from DAZN. I do not recognize these charges. I d...
I sent money thru my cap one *** checking account with zelle and it was taken output my...
Hi I cut up my capital * card recently and subsequently forgot my card number.I’ve rece...
Hi I cut up my capital * card recently and subsequently forgot my card number.I’ve rece...
I just obtained an ocean credit card and have been trying to open an online account but...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!